08-12-2015 04:29 AM
Hello Every one.
In Callback API, feature , I read that this feature is use to initiate a callback from customer. I have read a lot of document about this. Almost all things are pretty much clear to me except one thing.
5: The agent's phone places an outbound call
My Question is how agent phone places a call, i mean which medium will it use e.g
It will great if someone can have an idea about this.
Any urgent response is highly appreciated.
Thanks $ Regards
Solved! Go to Solution.
08-20-2015 10:56 AM
it seems like it is the VRU PIM which places the outbound call to the customer.
08-13-2015 07:53 AM
Could you explain your scenario? Are you interested in placing a call?
08-19-2015 03:13 AM
Yes, if i implement a call back feature , how CC will place a outbound call to customer ? through CVP or Dialer
08-20-2015 10:56 AM
it seems like it is the VRU PIM which places the outbound call to the customer.
12-02-2015 07:10 PM
Can you provide info on how the VRU PIM is configured to make the outbound call? This is the piece I am missing. I get the callback into social miner but it is discarded when the agent goes ready. Any docs would be greatly appreciated.
12-13-2015 02:03 PM
The call is actually placed via the agent's phone. To get this call to work, I had to make sure that the SocialMiner routing client was added to the Agent Targeting rule.
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