Calls counter in Supervisor Desktop doesn't update with real time calls

[mtotelenivel1]

Hello,

We have an issue with Supervisor Desktop in CRS 5.0(2)SR03_Build317: call counter doesn't show real time call number. Yesterday showed everytime 7 calls (and we had more), and today shows 22 calls but for example in this moment we have only 10 calls.

How do we resolve the issue? Could be a good workaround if we restart CRS Engine  ?

Regards,

Victor

[anchoudh]

Hi Victor,

Please check out the below thread and see if it helps.

https://supportforums.cisco.com/thread/1002717

Thanks,

Anand

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