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Can an agent login to CAD if CM can't reach AD?

John Layton
Beginner
Beginner

Assume you have a UCCX 8 with CM 8 deployed with AD integration.  If the CM looses connection to AD for whatever reason can agents login to CAD?

My guess is no since I don't think CM caches user credentials but I need confirmation on this.

Thanks

4 REPLIES 4

Jeson Chelleth
Beginner
Beginner

Hello John,

No, agent will not be able to login. As per SRND...

On Page 121 of UCCX 8.x SRND:

"Because user authentication requires access to a user database in the LDAP server, if the LDAP server is down or unavailable, you cannot access the Cisco Unified CCX Administration web interface and agents cannot log in."

Nice one Jeson

Thanks...

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