Can an agent login to CAD if CM can't reach AD?

[John Layton]

Assume you have a UCCX 8 with CM 8 deployed with AD integration.  If the CM looses connection to AD for whatever reason can agents login to CAD?

My guess is no since I don't think CM caches user credentials but I need confirmation on this.

Thanks

[Jeson Chelleth]

Hello John,

No, agent will not be able to login. As per SRND...

On Page 121 of UCCX 8.x SRND:

"Because user authentication requires access to a user database in the LDAP server, if the LDAP server is down or unavailable, you cannot access the Cisco Unified CCX Administration web interface and agents cannot log in."

[sumistry]

Nice one Jeson

[Jeson Chelleth]

Thanks...

[sumistry]

Welcome