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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

Can I connect CUCM as external database to UCCX or UCCE?

All,

 

I am trying to create a CCX/CCE script to do a few DB look ups and DB writes to CUCM. Is this possible? If so, how do you add CUCM as external data base to CCX or CVP?

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Hall of Fame Master

Re: Can I connect CUCM as external database to UCCX or UCCE?

Your only option to connect to CUCM database is SOAP AXL API, so you would most likely need to develop some middleware or java bean to connect to CUCM using this API and then interpret the data in CCX script i.e. via XML, etc. 

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Hall of Fame Master

Re: Can I connect CUCM as external database to UCCX or UCCE?

Your only option to connect to CUCM database is SOAP AXL API, so you would most likely need to develop some middleware or java bean to connect to CUCM using this API and then interpret the data in CCX script i.e. via XML, etc. 

Re: Can I connect CUCM as external database to UCCX or UCCE?

Cisco is not at all recommended to make any modification in the Cisco call manager database.
better to use a middle ware where you import the cucm data which you required and perform the database operation from the middle ware (DB)
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