02-15-2022 05:05 AM - edited 02-15-2022 05:10 AM
Hi, when I try to log in with a specific agent, e.g.,:
http://UCCX-IP-or-FQDN:8082/fippa/SEPAAAABBBBCCCC/login?password=cisco&extension=62000&id=arunabh
I get a HTTP 500 with this laconic error message:
IllegalStateException Not connected to server.
Troubleshooting:
- The problem affects only a specific agent, all other agents can login without any problem
- All was working fine until yesterday, so I guess there is not a misconfiguration on the CUCM-side
- I can log-in with Finesse Web with the credentials of the affected agent
- http://UCCX-IP-or-FQDN:8082/fippa/SEPAAAABBBBCCCC returns a proper FIPPA XML layout for the affected agent's phone
How can I fix?
Solved! Go to Solution.
02-15-2022 05:48 AM
After digging into FIPPA logs, it looks like it's this bug:
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvp88450?rfs=iqvred
(I'm on CCX 12.0.1.10000-24)
02-15-2022 05:48 AM
After digging into FIPPA logs, it looks like it's this bug:
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvp88450?rfs=iqvred
(I'm on CCX 12.0.1.10000-24)
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