09-08-2017 02:28 AM - edited 03-14-2019 05:34 PM
Hi Guys,
We are curremtly using CCX 11.5 (Premium), Could someone help me find a document where I can find the following information:
1- Max number of IVR supports
2- Max CTI ports
3- Max number of Queues can handle
4- Max number of concurrent calls can handle
5- Max agents is 400, but how many agents can login and answer calls same time?
Thanks
Solved! Go to Solution.
09-08-2017 05:50 AM
This should help:
as to concurrent agents, 400 would mean concurrently signed in agents, you can configure more. Keep in mind that in order to support 400 agents you require the 400 agent OVA to be deployed.
09-08-2017 05:50 AM
This should help:
as to concurrent agents, 400 would mean concurrently signed in agents, you can configure more. Keep in mind that in order to support 400 agents you require the 400 agent OVA to be deployed.
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