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CAD e-mail ready button is graded out or not available to be pressed

Have anyone encountered the CAD email ready button not availble or graded out? we are currently using CAD 7.0(2), also checked the agents if they are a member of the e-mail CSQ and has the skill to e-mail. Actually at a time the ready button is available but afterthe agents try to logout and login the ready button is already available network connectivity is oaky also.

Thanks,

Bryan

1 Accepted Solution

Accepted Solutions

Make sure your agent desktop clients have access to exchange. Check the eem log files in c:\program files\cisco\desktop\logs\ to see if it tells you anything.

Brian

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