My peer who is responsible for security is asking if the Cisco CCX or CVP servers have a server side JAVA component? If they do, how do I determine the version (more for CCX)....?
HiI have a requirement to create a scipts for agents for 3 different countrysThis means that the working hours is not the same for the brancheswhat i am thinking is the ccx has local time GMT+3 , which is different timezone with other regionsIs possi...
Hello,is it possible to re-skill agents via sql-statement or a api or anything else?I want to re-skill our agents with a self-developed application.Thanks for your help in advance.CheersNorman
Hi All, I have call center with several agents. I would to have the agents take a survey for every 5 or 8th caller. I have the Agent software on everyone's desk. Is there somewhere in CiscoAgent software that I can turn on Globaly for all the agent...
Hi all !! Hope everyone is well !!!I am looking into a cloud base solution to host UCCE, CUCM and CUC. Has anyone been through this before ? could you share your experience ? what are the pros and cons in a cloud base solution ? Thanks in advance !! ...
I am tryhing to get more information about theUnified CCX Agent e-mail, I am talking about the mail into the CAD.We have CCX 8.5 and I was wondering... I know it's possible to integrate that with Exchange but is it possible to get e-mail from google ...
Dear All,I just want to understand,what is actul CallsRoutedToday and CallsOfferedToday.I went through Schema guide but not able to understand properly.Need your help on this.
Hi, I have CAD Ver 8.5.1.39 | CUCM Ver 8.5.1.10000-26 | UCCX Ver 8.5.1.10000-37 running on my network now.there some problem occurs when I put an Agent into the Line Group with Top Down Distribution call(actualy all the Distribution call ty...
There is a requirements that the CAD agent upon receiving a call is required to pass certain information to HP SM7 client. I'm trying to achieve this using macros, appreciate if someone can share his experience in working with macros in UCCX 7Regards...
Hello all I have been developing a Agent Client application using the CTI Protocol for UCCX 8. So far so good Now i'm developing an Supervisor Client application. I managed to start the client in bridge mode so that i can receive all the Agent's even...
I have produced a report that shows calls Handled and Abandoned in Queue, however they do not add up to the total calls offered,The report is showing Handled @ 329 & Abandoned in Q 273, where as calls offered is 524.The discrepancy is 48 calls! In lo...
Greetings!Im trying to make an update from 8.0(2) to 8.5 and as I read I need to install a cop file in the 8.0(2) version. I have no idea where to find that cop file, theres no information on the admin manuals and I dont know how to search for it on ...
We have Home agents using Cisco Agent Desktop application.Is it possible for them to associate voice call/speech path via their Home Number/Mobile Number instead of using Cisco Hard/soft phone.Please suggest if above is possible using either UCCX or ...
Hi All,How to write agent greeting files to multiple media servers, (4 media servers in our case) I got to know that setting the default media server to act as a proxy will resolve this issue. Kindly let me know is this correct and how this could be ...
We're working with UCCE 8.5 with CVP 8.5 in a comprehensive model. we have noticed 0 talk time to some calls (in which case where the customers had actualy talked with agents as per the complaint)does any body come across such cases in past Can you ...
