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Hi All,Has anyone upgraded or installed UCCX 8.5(1)SU3 either HA over LAN or WAN for their customer yet? If yes, have you encounted any issues?I want to basically get my customer onto this release ASAP to resolve 'switch version' issues and caveat pr...

We are contemplating replacing our existing cloud-based predictive dialer with the new Outbound IVR functionality introduced in UCCX 8.5. As this is a new feature in 8.5, I am looking for general feedback and reviews of this functionality, particular...

Folks,             I am writing a script which will forward the call to the operator if the called number is 1234.When I use the IF statement , I am unable to find contains or starts with function in UCCX editor. Can anyone tell me under which menu I...

Hi,I want to ask what are the reason/s why time is not synchronized between UCCX server and cisco phone? Is it because of the delay or RTO connection between the server/client? or are there any reasons?Thanks and regards,Rona.

Hi,During provisioning from CCMP,i am getting an error the transaction log for database portal is full.I have enable the autogrowth from 'Portal' data base.But still I am getiing this error.Could you please let me know how to fix this issue.Thanks an...

HiI have two doubts - I need to know how many current nuance ASR ports are being used. And how many needed for a new application?Thank you

I'm looking for companies that write custom reports for UCCX, not companies that provide a seperate reporting solution.  I need to track down some options for getting a few custom reports written. 

I would like to know your opinions about UCCX 9.0 or 8.5.  Which version would you recommend to your clients?  I was informed that usually a first version has many bugs....   I know version 9 will have more features than 8.5 but just wondering if you...

When agents make an Outbound call on their ACD line, the Supervisor Desktop shows the Reason Code as Not Ready (Offhook).  I would like it to show up as Not Ready (Talking).The summary section also shows the Agent in the Agents Not Ready counter inst...

             Can you configure a Cisco 3945-CME-SRST to do UCCX? I see that you can use a ISM-SRE-300 module but will it work? I configured the 3945 for 300 VM users and then configured a MCS7816 server with 25 users but I was reading some documents ...

All,I'm attempting to create a script using a "queue to agent" node and it works fine when the agent is in a ready state, but when not ready the in progress indicator shows abort.  Doesn't exit the failure path, but aborts before it.Any thoughts?than...