ccx 8.5 record prompt

[stharmal]

Hi There,

I am using a script to record prompts on uccx 8.5, this script is from uccx 7 days.

After few prompts my uccx server is crashing

any advise ?

Start

Accept (--Triggering Contact--)

CRSUser = Get User (User ID: UserID)

Successful

Get User Info (CRSUser)

Unsuccessful

Authenticate User PIN (CRSUser, UserPIN)

Success

/* PASSED

User AUTH */

Unsuccessful

/* FAILED! ;( User AUTH */

Play Prompt (--Triggering Contact--, GoodBye)

Goto THE END

RECORD_WAV:

TempDocument = Recording (--Triggering Contact--, RecordMSG, 120)

Successful

Play Prompt (--Triggering Contact--, TempDocument)

Unsuccessful

Goto THE END

Menu (--Triggering Contact--, RecordAgain )

Re-Record

Goto RECORD_WAV

Save

Upload Prompt (TempDocument to L[], "RecordMSG\RecordedMSG.wav")

Successful

Unsuccessful

Goto THE END

Timeout

Goto THE END

Unsuccessful

Goto THE END

THE END:

Play Prompt (--Triggering Contact--, GoodBye )

Terminate (--Triggering Contact--)

End

[David King]

Greetings,

In what way does the server crash?

A) Does the server become completely unresponsive?

B) Does the server's console show a linux Kernel panic?

C) Are you running SU1 (8.5.1.11001-35)?

If yes to A,B, and C - you are running into bug CSCtq42857 "

Kernel paniced when the Media --> Recording was accessed in custom UCCX script"

This is fixed in the SU1 COP file -

http://www.cisco.com/cisco/software/release.html?mdfid=270569179&release=8.5(1)SU1&relind=AVAILABLE&catid=278875240&softwareid=280840578&rellifecycle=&reltype=latest

The file you will need is: 'ciscouccx.851SU1.cop.sgn'. This patch MUST be applied via the CLI with command "utils system upgrade initiate".

Please let me know if you have any other questions.

- David King

[kiarash.kazemi]

I had the same issue which caused a fatal Kernel panic. I believe a recording step in a script caused this. I applied the COP file as David has indicated and I have not experienced the issue since.

[mtaylor]

Here is a script I used for 8.5

[Ralph John Tampilic]

Hi Matthew,

Thanks for the script you provided. May I know if you have a wav files for the voice prompts of your script? Thank you very much for your help.

Regards,

Ralph