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Hi There,I am using a script to record prompts on uccx 8.5, this script is from uccx 7 days.After few prompts my uccx server is crashingany advise ? StartAccept (--Triggering Contact--)CRSUser = Get User (User ID: UserID)SuccessfulGet User Info (CRSU...

Hi,Apologies is this is not the right place to post this question, it's my first post but I am struggling to find help with CISCO Webview reporting.We have introduced Not Ready Codes in our Contact Centre recently and although I can view NR breakdown...

Dear All ,i tried to make agent work flow to auto answer calls once agent is selected but its not working , or it must be configured from line configuration in cisco call manager , but its not needed just needed auto answer in agent selected to answe...

Hello,I am running UCCX 8.5 in HA WAN mode.  When I ran the client configuration tool I could only add the IP address of the primary server and not the secondary server as well.The problem that I am having is that if the primary server is unavailable...

Hi, Does anyone have an example of how I can get my holiday message to play at a certain time of day. My vendor has it playing on the holiday, i.e. Jan 1, 2013, starts at midnight and plays until the next midnight, but I would like for it to start pl...

Hello,I am trying to read and write information in db_cra database through CCX Editor but I can not see the data source. I was trying to add a datasource to see the db_cra database but the test connection always is failure, I do not see any message a...

I have a SPRAWLER set up for a test environment to test thing before we put them into production. I am to the point in the setup where I need to run UCCE License Administration. Does Cisco provide demo licenses for a lab setup? According to the doc C...

Happy Holidays to everyone I have a quesion... I went to app store from iPad and looked for "Cisco Mobile Supervisor"  but I could not find the Free App.    Does anyone know if the app is still available and if so, does it work on UCCX version: 9.0.1...

I am trying to install Cisco Agent Desktop 7.6(1) on my Windows 7 64-bit laptop. Thiserror keeps poping up:http://i.imgur.com/xtBFm.pngThis directory in the error message does not exist on my computer. Other x86.Microsoft.VC80.CRT... folders exist, b...

Hi,I am trying to access a stored procedure through UCCX script.I can access a stored procedure by following SQL query through DBRead step and it is successfully getting executed.DECLARE         @return_value int,                         @Result int;...