CCX enhancements to uccx clid display on handset?

[James Hawkins]

Has anyone heard of any improvements in CCX for displaying the calling number rather than CTI port DN on phone handsets? - utils uccx icd clid enable was introduced in 10.0 iirc but has issues where the agent must press a button to clear the pop up.

I know that the caller number can be mapped to a variable and displayed in Finesse but the customer wants it on the phone display/Jabber.

[tannerezell]

Not to my knowledge, you can use the solution I developed to put it into Finesse if that works for you, looks like you came across it before: https://community.cisco.com/t5/contact-center/cisco-uccx-12-0-1-caller-id/m-p/3911810

I mean, if you really wanted to have fun, you could execute a script to clear the prompt on the agents phone for them 😂