CCX - How to get a file from a network drive.

[jbushong2]

Looking for guidance on how to bring an xml file from a share drive to use in my application. I also need to write an xml file an upload it to the same drive.

John B.

[Jonathan Schulenberg · Accepted solution]

This has been covered before: https://supportforums.cisco.com/document/96366/uccx-8x-how-playwrite-file-prompts-fromto-windows-shares

There are also posts for other approaches such as FTP: https://supportforums.cisco.com/document/140786/uccx-readwrite-fromto-sftpftp

Having said that, my advice is to use an IIS server to provide an HTTP GET/POST front-end/wrapper to your UNC path. The advantage over SMB is that CCX supports HTTP natively while the later will require custom Java classes.

[jbushong2]

I'm not versed in HTTP. Are you saying I need to use Create URL Doc and then use a DO step to issue the Get?

[Jonathan Schulenberg]

Almost. You would use the Create URL Document step followed by Cache Document to actually trigger the HTTP GET. Alternatively, CCX 10.x added a new Make REST Call step which is more efficient since it does everything in a single motion.