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Hello,I have CUCM 8 with auto-answer setup for CS55 headsets with the APC-4 cable.  When the call is auto-answered on the headset, I get no tone on the headset.  In other words, the call is just there.I've gone to Plantronics, and am working with TAC...

Hello I have a problem in Finesse Login, using the same Phone and setting in Call Manager and UCCX, a Local User Could Login Finesse, but a LDAP user cannot Login Finesse. Could Any one tell me why? Thank youAndy

Hi Guys I have an Agent1 in the CSQ1 and I need the Agent1 attempt the overflow for CSQ2. Agent1 : Skill SK_CSQ1Competence Level: 5 Agent2: Skill SK_CSQ2Competence Level:5 CSQ1: Resource Pool Selection Model: Resource SkillsService Level: 5Service Le...

Hi, I'm working on the interfaces of a UCCX version 11.0.1 and CUIC standalone version 11.0.1. I experienced an issue in the istance of the data source. In attach, screen of the configuration. Unfortunately I did not find many guides for the integra...

Hey All. Anywhere where I can se which agents are loggedin in CAD og which ones are loggedin in Finesse (Realtime and historical) Im using Uccx 10.6.1SU1, where i'm in the process of migrating the agents to Finesse, so i would like to monitor that t...

Hi All, Can someone help me if there is a way please. Lets say I have the Skill group CC_Team. I have 10 agents to be part o this skill group. 5 agents belong to Team A and 5 agents belong to Team B. Is it possible, through "Queue to SKill group" no...

We have UCCE setup with SCCP predictive dialer for outbound calls. It seems that dialer is working slower when we have more agents in skill group - for example same campaign with 2k call records is going to be finished faster with 10 agents logged in...

Hello everyone, I've tried to generate reports in CUIC and I receive this error: "Unable to populate the Value List. Please contact your administrator". When I see data sources I observe that it lists an UCCX that isn't actually in my cluster (I am w...

I am connecting to a database and retrieving over 27,000 rows. I get (DB Get) the data from the first row and am able to manipulate as needed however, when I send the script back to the DB Get step, it retrieves the first row of data again. It never ...

I have a java fragment that makes an AXL query to a call manager that works properly on UCCX 10.6. I am trying to use the same script (validated script in 9.0 editor) querying the same CM 9.1 cluster in CCX 9.0.2, and it fails. I have looked at the c...

Hi, current I plan to upgrade IPT equipment and active the UCSS contract. Why when I apply the UCCX software through PUT, I receive an email and follow link to apply, it only send me the license file after I apply. Why not the UCCX software? Where ca...

                   Hi,We have performed some changes on the ICM script. Ever since, I started encountering issues with the reporting related to the specific Call Type.A significant number of calls started appearing in the Return field.After investiga...