10-19-2021 05:57 AM
I am configuring a script that ask the caller(employee) to input id number, then the script should go to Active Directory and validate the entered ID number if the ID number exist in the AD then proceed to next step in the script if not halt and go to End call.
Does anyone know how to integrate CCX Script editor and AD to apply the above?
Thank you in advance.
10-19-2021 07:21 AM
That is an interesting question.
I am also hoping there is a magic answer to this.
All I know is a database lookup... not sure if there is an AD lookup necessarily.
10-26-2021 05:46 AM
I don't know exactly how to do it, but I suspect you would have to use an external server for the interface to AD. You could use a REST call step to talk to the external server. HTTPS would be the best choice for that, so you would need to add the relevant certificates/CA as a tomcat-trust in OS administration.
Another thought is if the ID number you need shows up on the end user page in CUCM (assuming CUCM is has an LDAP integration to AD), you might be able to get that via a (I think) find/get user step. Look at the SNU (spoken name upload) system script for an example of that.
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