CCX Script Editor - Place REST Call Step

[AlexIancu91604]

I am trying to post data to an external server but I can't seem to get the body of the request to work. I used multiple tools such as Postman and I am getting the result I need but all these tools understand multiple programming languages 

Here is what I need to post in the body

mutation {
  createCommunication(
    communication: {
      status: "needs_delivery"
      priority: ""
      category: ""
      reasonCode: "wayfinding"
      topic: ""
      note: ""
      medium: "sms"
      payload: [{ contentString: "Test" }]
      direction: "outbound"
      intent: "info"
      sessionID: ""
      recipient: [
        {
          resourceType: "Patient"
          telecom: [{ system: "phone", value: "646XXXXXXX", use: "mobile" }]
        }
      ]
    }
  ) {
    identifier {
      value
    }
  }
}

[Anthony Holloway]

Gah, I wrote a bunch of stuff and then the forum software threw an error when I submitted my reply and now it's lost.

Here's an abridged version:  You need double quoted key names in JSON, and you need escaped double quotes in a UCCX String variable.  Send it in the Body of the Make REST Call step.

u"{ \"name\" : \"anthony\" }"

[AlexIancu91604]

Anthony - thanks for helping me on this

### I started with this logic
u"{\"status\":\"needs delivery\"}{\"reasoncode\":\"wayfinding\"}"

### Am I going in the right direction when multiple entries and based on the example you sent?
u"{ \"status\" : \"needs delivery\"}{ \"reasoncode\" : \"wayfinding\"}"

[Anthony Holloway · Accepted solution]

You should follow the API documentation to format your JSON data, or if that doesn't exist, just check out json.org.  You would need something more like this:

u"{ \"status\" : \"needs delivery\",  \"reasoncode\" : \"wayfinding\" }"

Where multiple keyvalue pairs are separated by a comma.  This is not a UCCX specific issue however, it's a JSON data format issue.

[AlexIancu91604]

Anthony - thanks for providing an example on how the data should be formatted. This helped me understand that I was going into the wrong direction and instead of adding multiple keyvalues pairs I realized that HTTP body is technically a single value. I used https://tools.knowledgewalls.com/online-multiline-to-single-line-converter to convert from multiline to a single line and added the needed formatting for UCCX (based on your example)

u"{\"query\":\"# Write your query or mutation here\\nmutation {\\n createCommunication(\\n communication: {\\n status: \\\"needs_delivery\\\"\\n priority: \\\"\\\"\\n category: \\\"\\\"\\n reasonCode: \\\"wayfinding\\\"\\n topic: \\\"\\\"\\n note: \\\"\\\"\\n medium: \\\"sms\\\"\\n payload: [{ contentString: \\\"Test\\\" }]\\n direction: \\\"outbound\\\"\\n intent: \\\"info\\\"\\n sessionID: \\\"\\\"\\n recipient: [\\n {\\n resourceType: \\\"Patient\\\"\\n telecom: [{ system: \\\"phone\\\", value: \\\"646XXXXXXX \\\", use: \\\"mobile\\\" }]\\n }\\n ]\\n }\\n) {\\n identifier {\\n value\\n }\\n}\\n}\\n\"}"

Now that Place REST Call step works as expected I tried to use a String variable for the phone number within the HTTP body (replacing 646XXXXXXX) but for some reason most likely I am not adding it correctly is not working. I tried  String.valueOf(REST_callerID) which is a variable that is populated before the POST but it doesn't work 

Thanks again for the help you really helped understand how the syntax should be created 

[AlexIancu91604]

Anthony - your example helped me understand some of the logic and now my Place REST Call works as expected. I was going down the wrong path on having multiple keyvalue pairs and realized that HTTP body is a single value with correct formatting. I went to https://tools.knowledgewalls.com/online-multiline-to-single-line-converter and coberted multiline into single line and added the using your example I was able to have an accepted syntax

u"{\"query\":\"# Write your query or mutation here\\nmutation {\\n createCommunication(\\n communication: {\\n status: \\\"needs_delivery\\\"\\n priority: \\\"\\\"\\n category: \\\"\\\"\\n reasonCode: \\\"wayfinding\\\"\\n topic: \\\"\\\"\\n note: \\\"\\\"\\n medium: \\\"sms\\\"\\n payload: [{ contentString: \\\"Test\\\" }]\\n direction: \\\"outbound\\\"\\n intent: \\\"info\\\"\\n sessionID: \\\"\\\"\\n recipient: [\\n {\\n resourceType: \\\"Patient\\\"\\n telecom: [{ system: \\\"phone\\\", value: \\\"646XXXXXXX \\\", use: \\\"mobile\\\" }]\\n }\\n ]\\n }\\n) {\\n identifier {\\n value\\n }\\n}\\n}\\n\"}"

My challenge is now to take a String variable (phone number) and replace the 646XXXXXXX withing the HTTP body. I tried String.valueOf(REST_callerID) where REST_callerID is a variable available in the script before Place REST Call

Thanks again for your input 

[Anthony Holloway · Accepted solution]

u"{ \"value\" : \"" + REST_callerID + u"\" }"

All the quoting sure does make it confusing, but hopefully the above example helps you understand how to slide a variable into the middle of your String.  I did this by creating two Strings, and concatenating them with the variable in the middle.  I tried to pair up the quotes by using different color pairs: String 1 is Red and String 2 is Blue, with the variable concatenation in Green.

The end result would be:

{ "value" : "6461234567" }

[AlexIancu91604]

Anthony I was able to get everything to work based on your input - thanks for the help on this issue and for all the other threads that helped myself and others understand UCCX

[Anthony Holloway]

I'm happy for you!  Good luck with your project!