CCX7,CAD wont go Not Ready after a call

[richb1971]

Hi,

Got 2 agents who after they miss a call that is presented to them wont stay Not Ready. The state changes for a split second then the call is presented to them again. The problem follows the user/phone so cant be PC related ie firewall. All other agents are fine.

Any suggestions?

Rich

[Amer rajai Sha'er]

Hello,

Disable the automatic work from the CSQ and try.

Amer

[richb1971]

Hi,

Turning it off isnt an option. It works fine for everyone else.

Here is some debug from the agent log:

2011-03-25 14:50:12:468 ERROR DAGT3062 Chat SetAgentAcdState failed.

Does that help?

[Amer rajai Sha'er]

Hello,

Just a question , does closing and re-openeing the application solve it then it happened again ?

Amer

[richb1971]

No I've tried the obvious stuff - after restarting CAD it does exactly the same

[richb1971]

Now I cant get onto AppAdmin page from either a PC or the server! I've tried restarting IIS, rebooted the server, running cet.bat and setting it to FRESH_INSTALL. Still cant get on.

HELP!

Rich

[richb1971]

Can anyone help with this. I cant access appadmin page (I know password but login box doesnt even display!). I also got 2 agents who wont stay Not Ready after a missed call - they go straight back to Ready despite CSQ saying go Not Ready. I've rebooted server, deleted phones and added again. I'm lost

Where's the Huff? Robbbbbbbbb!?

[richb1971]

Got AppAdmin page back!

Stop Node Manager, Browse server to  C:\Program Files\wfavvid\tomcat_appadmin\webapps and delete appadmin folder then restart Node Manager-easy!