CDAUI2000 error uccx 8

[George-McGann_2]

I am currently running 8.0.2.10000-41 and in the Desktop Administrator --> silent monitoring and recording I'm getting and error "CDAUI2000 An error has occurred. Contact technical support" I was able to fix this in v7 but I do not have access to the windows environment variables --> path anymore because of the new OS. how is this error fixable now in linux?

thanks,

[joesnyde]

Hi George,

Is this UCCX with CME? Please check the following bug

CSCsq92056 CDAUI2000 An error has occurred. Contact technical support

Symptom:

CDAUI2000 An error has occurred. Contact technical support error returned when VOIP Monitoring Device in Web based CDA is clicked.

Administrator cannot confgure Silent Monitoring & Recording  as the devices are not listed.

Conditions:

The issue can happen when the phones are not contiguous.

Workaround:

None

Regards

Joe

[George-McGann_2]

I apologize I guess that would have been more helpful. It’s a call manager 8.5 with the mentioned uccx 8.0.  I’m trying to picture or understand what is the “Web based CDA”?

“Administrator cannot configure Silent Monitoring & Recording  as the devices are not listed” which is what’s happening I do not get any devices listed along with the error

[Christos Georgiadis]

Hi George,

CDA webadmin is what the name implies

You can access it either from the Desktop Work Flow administrator, either from the web browser itself

https:///teamadmin/main.cda

or from the appadmin pages (from the navigation drop down list)

Regarding the error :

Can you associate the phones with the RmCm user ?

Regards,

Christos

[NUNO PIMENTA]

Hi there,

I'm having this problem in version 7 in Windows.

Can you please tell me how you fixed it?

regards,

Nuno