01-11-2012 10:43 AM - edited 03-14-2019 09:10 AM
UCCE 8.5
Should changing a Team Name remove recorded files from Supervisor Record Viewer for the affected Team?
It appears so in our case but is this normal?
Dan
01-12-2012 05:43 AM
Dan,
Are you sure its the issue with UCCE 8.5 & not UCCX ?
GP.
01-12-2012 01:04 PM
I believe the answer is yes, it will show as removed from Supervisor Record Viewer, as you are essentially creating a new Team by changing the name.
You can confirm if the recording is still there by logging in to the server and going to the C:\Program Files\Cisco\Desktop_Audio folder and look for the specified .raw file.
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