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Changing a Team Name

dannoofWI
Beginner
Beginner

UCCE 8.5

Should changing a Team Name remove recorded files from Supervisor Record Viewer for the affected Team?

It appears so in our case but is this normal?

Dan

2 Replies 2

Gajanan Pande
Cisco Employee
Cisco Employee

Dan,

Are you sure its the issue with UCCE 8.5 & not UCCX ?

GP.

I believe the answer is yes, it will show as removed from Supervisor Record Viewer, as you are essentially creating a new Team by changing the name.

You can confirm if the recording is still there by logging in to the server and going to the C:\Program Files\Cisco\Desktop_Audio folder and look for the specified .raw file.

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