Changing a Team Name

[dannoofWI]

UCCE 8.5

Should changing a Team Name remove recorded files from Supervisor Record Viewer for the affected Team?

It appears so in our case but is this normal?

Dan

[Gajanan Pande]

Dan,

Are you sure its the issue with UCCE 8.5 & not UCCX ?

GP.

[Andrew Skelly]

I believe the answer is yes, it will show as removed from Supervisor Record Viewer, as you are essentially creating a new Team by changing the name.

You can confirm if the recording is still there by logging in to the server and going to the C:\Program Files\Cisco\Desktop_Audio folder and look for the specified .raw file.