05-05-2023 01:21 AM - edited 05-05-2023 01:29 AM
Is it possible to show the Chat queue time (Historical) in a report for Contact Center 12.5(1)?
The environment also includes SocialMiner.
05-07-2023 05:45 AM
Are you looking for the ECE reports like the chat queue report here?https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_5_1/Maintenance/Guide/ece125_userguide_reports.pdf
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