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Beginner

Chat/ Voice routing

Hi All,

In WIM 4.3 integrated with UCCE 8.0, how it is possible to restrict voice calls from routing an agent who's on a WIM chat session.

thanks in advance,

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1 ACCEPTED SOLUTION

Accepted Solutions
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Beginner

Chat/ Voice routing

Hello

Set the MRD for the WIM to non interruptible.

Victor

View solution in original post

5 REPLIES 5
Highlighted
Beginner

Chat/ Voice routing

Hello

Set the MRD for the WIM to non interruptible.

Victor

View solution in original post

Highlighted
Beginner

Re: Chat/ Voice routing

Hello Victor,

MRD of WIM is set to non interruptible. Any other idea why the call is still routing to agents busy on a chat session?

Highlighted
Beginner

Re: Chat/ Voice routing

Hi

No idea. It should wirk this way. You are sure the MRD is set to non interrupt?

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Beginner

Re: Chat/ Voice routing

Hello Victor,

Setting the MRD to uninterruptible is indeed the solution. .

The customer was informing me that it's not working however I tested it myself, and it's wroking as expected.

Thank you!

Highlighted
Beginner

Re: Chat/ Voice routing

Great to hear that.

Victor

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