In WIM 4.3 integrated with UCCE 8.0, how it is possible to restrict voice calls from routing an agent who's on a WIM chat session.
thanks in advance,
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Set the MRD for the WIM to non interruptible.
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MRD of WIM is set to non interruptible. Any other idea why the call is still routing to agents busy on a chat session?
No idea. It should wirk this way. You are sure the MRD is set to non interrupt?
Setting the MRD to uninterruptible is indeed the solution. .
The customer was informing me that it's not working however I tested it myself, and it's wroking as expected.
Great to hear that.
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