06-16-2011 06:56 AM - edited 03-14-2019 08:05 AM
Hi All,
In WIM 4.3 integrated with UCCE 8.0, how it is possible to restrict voice calls from routing an agent who's on a WIM chat session.
thanks in advance,
Solved! Go to Solution.
06-16-2011 10:13 AM
Hello
Set the MRD for the WIM to non interruptible.
Victor
View solution in original post
06-17-2011 06:28 AM
Hello Victor,
MRD of WIM is set to non interruptible. Any other idea why the call is still routing to agents busy on a chat session?
06-17-2011 07:12 AM
Hi
No idea. It should wirk this way. You are sure the MRD is set to non interrupt?
06-21-2011 05:52 AM
Setting the MRD to uninterruptible is indeed the solution. .
The customer was informing me that it's not working however I tested it myself, and it's wroking as expected.
Thank you!
06-21-2011 06:07 AM
Great to hear that.
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