Chat/ Voice routing

[fabien.damien]

Hi All,

In WIM 4.3 integrated with UCCE 8.0, how it is possible to restrict voice calls from routing an agent who's on a WIM chat session.

thanks in advance,

[rhobab · Accepted solution]

Hello

Set the MRD for the WIM to non interruptible.

Victor

[fabien.damien]

Hello Victor,

MRD of WIM is set to non interruptible. Any other idea why the call is still routing to agents busy on a chat session?

[rhobab]

Hi

No idea. It should wirk this way. You are sure the MRD is set to non interrupt?

[fabien.damien]

Hello Victor,

Setting the MRD to uninterruptible is indeed the solution. .

The customer was informing me that it's not working however I tested it myself, and it's wroking as expected.

Thank you!

[rhobab]

Great to hear that.

Victor