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Prasanth Abraham
Beginner

Cisco Finesse Error Code : CTI-3

We are experiencing an error on Finesse when we enter any extension on the keypad to do a call transfer "Error : Cannot perform operation. Error Code: CTI-3"

 

Thanks 

Prash

 

5 REPLIES 5
Sasikumar Divvela
Cisco Employee

Is this UCCE/UCCX ?

This for UCCX

dkikko2
Beginner

UCCX Finesse 11.6.2.10000-38
Logged in ready agent receiving an error code CTI-0 when trying to transfer an inbound call from the CSQ. Cisco 7965 IP phones using device profile with extension mobility.
piyush aghera
Enthusiast

Hi,

If your agents are using IP Communicator, then have a look at this bug:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvf03882/?rfs=iqvred

Would receive the same error when calling from Finesse to a number with menu options and as soon you tried to select an option from the keypad in Finesse it would error out. Initially these agents were using physical phones with Finesse but then we had to migrate them to Jabber. Since the agents were using their primary extension as their IPCC extension now there were two devices being controlled by rmjtapi app user which was causing issue. Once we unassociated the physical phone from the rmjtapi app user and only left the CSF Jabber profile association the issue went away. 

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