Hi All,
We are use Finesse 11.6 with UCCE 11.6 components . Globally we are using Incedo CRM for other department work day today use.
Requirement:
Going forward UCCE , Agents are going to use only Incedo CRM via Browser continuously and they wont use finesse agent desktop . here we need to bring Finesse functionalities in to this I CRM with custom widget inside this CRM. This custom widget will show the calls,alerts etc as like Agent desktop:
If any Finesse calls comes , agents will get notified in their CRM and they will answer the call through CRM.
I am not sure whether this integration of Finesse inside this CRM is possible, do you think we need any connectors to do this functionalities?.If so , how i can start this work , please suggest.
What are all the events we needed from Finesse perspective to publish or subscribe the events to CRM development team.
Thanks,
Nila.
