cisco finesse "Generic Error:CF_GENERIC_OPERATION" while "MakeCallReq"

[Alfa]

Hello! 

We made integration for our application with cisco finesse.

But when we try to make new call periodically (one time from 5 tries) we got an error "Generic Error:CF_GENERIC_OPERATION".

Please help!

On the CTI side there is an error:

11:44:43:640 cg1B-ctisvr Trace: CSTAUniversalFailureConfEvent: InvokeID=0x29d95ee3 Error=GENERIC_OPERATION.
11:44:43:640 cg1B-ctisvr Trace: PRIVATE_DATA: PeripheralErrorCode=0x332c(13100).

Messages from finesse's Desktop-webservices logs:

0015317451: 10.21.0.144: Oct 22 2020 11:44:39.782 +0300: %CCBU_http-apr-8445-exec-23-6-REQUEST_START: %[method_name=POST][parameter_name={ }][resource_name=/User/2706/Dialogs][usr=2706]: Request start
0015317452: 10.21.0.144: Oct 22 2020 11:44:39.793 +0300: %CCBU_http-apr-8445-exec-23-6-API_REQUEST: %[REQUEST_URL=User/2706/Dialogs][agent_id=2706][requestId=null][request_method=user.POST][request_parameters= fromAddress:2706 toAddress:0442891260 requestedAction:MAKE_CALL]: Request from client to webservice api
0015317453: 10.21.0.144: Oct 22 2020 11:44:39.793 +0300: %CCBU_http-apr-8445-exec-23-6-REQUEST_END: %[elapsed_time=10]: Request complete
0015317454: 10.21.0.144: Oct 22 2020 11:44:39.793 +0300: %CCBU_COMMAND_POOL-1-worker-50-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :7534426 , extension: 2706, peripheralId: 5000, dialedNumber: 0442891260][cti_message_name=MakeCallReq]: Message going to the backend cti server

...

0015317617: 10.21.0.144: Oct 22 2020 11:44:43.562 +0300: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1603356283559][cti_message=CTIControlFailureConf [failureCode=1, peripheralErrorCode=13100, text=null]CTIControlFailureConf [ invokeID=7534426, cti_sequence_id=7537180, msgID=35, msgName=ControlFailureConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server
0015317618: 10.21.0.144: Oct 22 2020 11:44:43.562 +0300: %CCBU_COMMAND_POOL-1-worker-50-4-TIME_THRESHOLD_EXCEEDED: %[api_request_time=-1][api_response_time=-1][product_request_time=1603356279793][product_response_time=1603356283562][requestId=7534426][timing_stat=PRODUCT_ROUNDTRIP_LATENCY][timing_stat_value=3769][noname=CTIControlFailureConf [failureCode=1, peripheralErrorCode=13100, text=null]CTIControlFailureConf [ invokeID=7534426, cti_sequence_id=7537180, msgID=35, msgName=ControlFailureConf, deploymentType=CCE]]: The specified timing statistic exceeded the configured threshold

...

<data>
<apiErrors>
<apiError>
<errorData>1</errorData>
<errorMessage>CF_GENERIC_OPERATION</errorMessage>
<errorType>Generic Error</errorType>
</apiError>
</apiErrors>
</data>
<event>post</event>
<requestId></requestId>
<source>/finesse/api/User/2706/Dialogs</source>

[dekwan]

Hi,

Thanks for providing the logs, but unfortunately, I'm just as puzzled.

As you pointed out already, there is an error coming from the cti server with PeripheralErrorCode=0x332c(13100). When I looked at the CTI Server Protocol doc (https://developer.cisco.com/site/cti-protocol/documentation/) for more details, I cannot seem to find the error code of 0x332c or 13100.

Looking at the cti server logs, there are no indications before and after this error on why this error is happening. My assumption, and it is just an assumption, is that there is an issue with the 0442891260 number. Since there are no errors on the cti server side, I think you may need to go down lower and take a look at the jtapi logs.

Sorry I was not of any help...

Thanx,

Denise

[rashmi814]

We have similar issue. Does anyone has resolution to this issue and what's cause of this issue?

Thanks,

[dekwan]

Hi,

Are you getting the same PeripheralErrorCode=0x332c(13100)? 

Thanx,

Denise