Cisco Finesse "send error report"

[chuck47172]

Cisco Unified CCX Administration

System version: 12.5.1.11001-348 (SU1-ES03)

Where does one get access to view the error repot that get generated when you click on "send error report" with the Finesse web page?

[bill.king1]

They're saved in a particular folder on the finesse server, this post goes into it in detail and has the link with more information.
https://community.cisco.com/t5/contact-center/finesse-logs-for-user-and-server/td-p/3065593
An updated link that is referenced in that post can be found here too, in case it helps you.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1201/Admin/guide/cfin_b_1201-administration-guide-release-1201/cfin_b_1201-administration-guide-release-1201_chapter_01100.html#reference_47F850F88D06F804... 

[chuck47172]

Thanks for the reply. The only URL in the old post that works for me is for collecting logs form the agent's PC.

https://<finesse FQDN>/desktop/locallog

That's good information to have but not what I'm looking for.

The updated link you sent for the admin guide is for release 12.0.

I'm on 12.5 and I did find a 12.5 admin guide here...

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1251/admin/guide/cfin_b_1251-administration-guide.html

but it makes no mention of the desktop client "send error report" function or where the output is located.

[david.macias]

I just tried this as it had been a long time since I looked at it (2013 to be exact https://dmacias.org/download-huge-cisco-finesse-logs/)

When a user presses the "Send Error Report" link you have to go to https://<uccx>:8445/finesse/logs and login. From there go to /clientlogs/ and search for the username of whoever clicked the error report. You will find a zip file that you can download.

david

[chuck47172]

Thanks for the reply. I tried that which resulted in a web page that said "Cisco Systems, Inc HTTP Status 404 - /finesse/logs" "type: status report, Message: finesse/logs, description: http 404"

[david.macias]

Did you forget the port?

[chuck47172]

I didn't forget the port. I go to https://<uccx>:8445/finesse/logs.
I get prompted to enter username and password.
I enter admin credentials.
Then I get the resulting web page that said "Cisco Systems, Inc HTTP Status 404 - /finesse/logs" "type: status report, Message: finesse/logs, description: http 404"

[bill.king1]

Hi, this may be a basic question, but have you checked to make sure all of the appropriate services are started/showing in service and not partial for instance?

[chuck47172]

I have not checked services. Which services would relate to this?

[bill.king1]

I just meant in general, that type of wierd website not available seems strange.
Are you able to get to the logs via SFTP as a backup like mentioned here https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-enterprise-1251/218125-set-traces-and-collect-logs-in-cce.html

I know that's for UCCE but I imagine the one step would still be relevant.

[david.macias]

I would open a TAC case as there might be something else going on, but ultimately that URL does work in UCCX and CCE and it should work for you.

david