08-06-2023 02:43 AM
Hello All
One our customer asked us for integration between cisco finesse and social medial chat channels like "Facebook, webchat, what's up and twitter"
we suggest to use Cisco social-miner for Email, webchat and facebook chat integration as it is included in premium license so no extra charge needed . (Please confirm)
But social-miner not support what's up and twitter , so what are the best and reliable third party for these integration ??
08-06-2023 04:06 AM
I'm pretty sure SocialMiner (now CCP) doesn't support Facebook any more. For Whatsapp I would say Twilio and for Twitter I don't know. You might be able to cobble together something with Webex Connect if you want to stay within the Cisco ecosystem, but it will not natively integrate with UCCX.
david
08-12-2023 06:06 PM
Webex Contact Center is the path forward my friend. Talk to your Cisco account team; some of those channels are already support with others being added soon. Webex Connect already supports them; Cisco just needs to build the tie-ins to Webex Contact Center.
09-20-2023 05:33 AM
Try CXInfinity. It is an omnichannel customer engagement platform that allows combining social channels including WhatsApp, Twitter, Instagram for contact centers. As far as I remember, the solution is compatible with Cisco Finesse contact center.
Get more details from here.
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