Cisco Finesse UCCX 12.5 integration with what's up and Twitter options

[R Ba]

Hello All

One our customer asked us for integration between cisco finesse and social medial chat channels like "Facebook, webchat, what's up and twitter"

we suggest to use Cisco social-miner for Email, webchat and facebook chat integration as it is included in premium license so no extra charge needed . (Please confirm)

But social-miner not support what's up and twitter , so what are the best and reliable third party for these integration ??


 

[david.macias]

I'm pretty sure SocialMiner (now CCP) doesn't support Facebook any more. For Whatsapp I would say Twilio and for Twitter I don't know. You might be able to cobble together something with Webex Connect if you want to stay within the Cisco ecosystem, but it will not natively integrate with UCCX.

david

[Jonathan Schulenberg]

Webex Contact Center is the path forward my friend. Talk to your Cisco account team; some of those channels are already support with others being added soon. Webex Connect already supports them; Cisco just needs to build the tie-ins to Webex Contact Center.

[prawat155]

Try CXInfinity. It is an omnichannel customer engagement platform that allows combining social channels including WhatsApp, Twitter, Instagram for contact centers. As far as I remember, the solution is compatible with Cisco Finesse contact center. 

Get more details from here.