12-17-2013 01:07 AM - edited 03-14-2019 12:53 PM
I have SIP Dialer 8.5 is conected directly to a voice gateway Cisco 2851 with IOS c2800nm-entservicesk9-mz.151-3.T4.bin, regisered 2 phones with number 1010 and 1020 at CUCM 8.6.
All services PG and Dialer in active state.
Login in CTIOS Desktop (phone number: 1010, id agent: 7500). For test I make a call from Dialer to number 1020.
Agent reserved system but call fail.
Log file from gateway:
10.3.3.3 - Dialer
10.3.3.11 - Gateway
10.3.3.6 - CUCM
448 - dialer port
1010 - agent phone
1020 - customer phone
Dec 16 13:30:02.269: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:1020@10.3.3.11 SIP/2.0
Via: SIP/2.0/UDP 10.3.3.3:58800;branch=z9hG4bK-d8754z-89061269042a8a62-1---d8754z-;rport
Max-Forwards: 70
Require: 100rel
Contact: <sip:448@10.3.3.3:58800>
To: <sip:1020@10.3.3.11>
From: <sip:448@10.3.3.3>;tag=fd38e32f
Call-ID: ea7a8534-9e02137e-44052e46-8e39203c
CSeq: 1 INVITE
Session-Expires: 1800
Min-SE: 90
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, UPDATE, NOTIFY, PRACK, REFER, NOTIFY, OPTIONS
Content-Type: Multipart/mixed;boundary=uniqueBoundary
Supported: timer, resource-priority, replaces
User-Agent: Cisco-SIPDialer/UCCE8.0
Content-Length: 530
Remote-Party-ID: <sip:@10.3.3.11>;party=calling;screen=no;privacy=off
--uniqueBoundary
Content-Type: application/sdp
Content-Disposition: session;handling=required
v=0
o=CiscoSystemsSIP-GW-UserAgent 2884 2524 IN IP4 172.19.155.41
s=SIP Call
c=IN IP4 0.0.0.0
t=0 0
m=audio 19994 RTP/AVP 0
a=inactive
--uniqueBoundary
Content-Type: application/x-cisco-cpa
Content-Disposition: signal;handling=optional
Events=FT,Asm,AsmT,Sit,Piano
CPAMinSilencePeriod=608
CPAAnalysisPeriod=2500
CPAMaxTimeAnalysis=3000
CPAMaxTermToneAnalysis=30000
CPAMinValidSpeechTime=112
--uniqueBoundary--
Source Filename: ccapi_16_12_dialer1
*Dec 16 13:30:02.277: //18653/006583A78908/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.3.3.3:58800;branch=z9hG4bK-d8754z-89061269042a8a62-1---d8754z-;rport
From: <sip:448@10.3.3.3>;tag=fd38e32f
To: <sip:1020@10.3.3.11>
Date: Mon, 16 Dec 2013 13:30:02 GMT
Call-ID: ea7a8534-9e02137e-44052e46-8e39203c
CSeq: 1 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-12.x
Content-Length: 0
Source Filename: ccapi_16_12_dialer1
Dec 16 13:30:02.289: //18654/006583A78908/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:1020@10.3.3.6:5060 SIP/2.0
Via: SIP/2.0/UDP 10.3.3.11:5060;branch=z9hG4bK62588
From: <sip:10.3.3.11>;tag=5B51AFC-1423
To: <sip:1020@10.3.3.6>
Date: Mon, 16 Dec 2013 13:30:02 GMT
Call-ID: 67F4E0-658D11E3-890EF0A5-EBD428B4@10.3.3.11
Supported: timer,resource-priority,replaces,sdp-anat
Require: 100rel
Min-SE: 1800
Cisco-Guid: 0006652839-1703743971-2299064485-3956549812
User-Agent: Cisco-SIPGateway/IOS-12.x
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1387200602
Contact: <sip:10.3.3.11:5060>
Expires: 180
Allow-Events: telephone-event
Max-Forwards: 69
Session-Expires: 1800
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 211
v=0
o=CiscoSystemsSIP-GW-UserAgent 310 2097 IN IP4 10.3.3.11
s=SIP Call
c=IN IP4 10.3.3.11
t=0 0
m=audio 18030 RTP/AVP 0 19
c=IN IP4 10.3.3.11
a=rtpmap:0 PCMU/8000
a=rtpmap:19 CN/8000
a=ptime:20
Source Filename: ccapi_16_12_dialer1
Dec 16 13:30:02.313: //18654/006583A78908/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 420 Bad Extension
Via: SIP/2.0/UDP 10.3.3.11:5060;branch=z9hG4bK62588
From: <sip:10.3.3.11>;tag=5B51AFC-1423
To: <sip:1020@10.3.3.6>;tag=2062172177
Date: Mon, 16 Dec 2013 13:39:16 GMT
Call-ID: 67F4E0-658D11E3-890EF0A5-EBD428B4@10.3.3.11
CSeq: 101 INVITE
Allow-Events: presence
Unsupported: 100rel
Content-Length: 0
Source Filename: ccapi_16_12_dialer1
Dec 16 13:30:02.317: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:1020@10.3.3.6:5060 SIP/2.0
Via: SIP/2.0/UDP 10.3.3.11:5060;branch=z9hG4bK62588
From: <sip:10.3.3.11>;tag=5B51AFC-1423
To: <sip:1020@10.3.3.6>;tag=2062172177
Date: Mon, 16 Dec 2013 13:30:02 GMT
Call-ID: 67F4E0-658D11E3-890EF0A5-EBD428B4@10.3.3.11
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Content-Length: 0
Source Filename: ccapi_16_12_dialer1
Dec 16 13:30:02.317: //18653/006583A78908/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 500 Internal Server Error
Via: SIP/2.0/UDP 10.3.3.3:58800;branch=z9hG4bK-d8754z-89061269042a8a62-1---d8754z-;rport
From: <sip:448@10.3.3.3>;tag=fd38e32f
To: <sip:1020@10.3.3.11>;tag=5B51B1C-2647
Date: Mon, 16 Dec 2013 13:30:02 GMT
Call-ID: ea7a8534-9e02137e-44052e46-8e39203c
CSeq: 1 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-12.x
Reason: Q.850;cause=127
Content-Length: 0
Source Filename: ccapi_16_12_dialer1
12-17-2013 01:17 AM
Hi,
alright, did you check the usual suspects, for instance, is there a SIP trunk between the GW and CUCM. Also, can you post the outbound SIP dial-peer from the GW to CUCM. Should be something like this:
dial-peer voice 2001 voip
description SIP REFER -> CUCM
destination-pattern .T
session protocol sipv2
session target ipv4:10.20.30.40 !CUCM address
voice-class sip rel1xx supported "100rel"
no voice-class sip reset timer expires 183
dtmf-relay sip-notify
codec g711ulaw
no vad
G.
12-17-2013 02:12 AM
Hi,
voice service voip
ip address trusted list
ipv4 10.3.3.0 255.255.255.0
allow-connections sip to sip
signaling forward none
sip
bind control source-interface Loopback22
bind media source-interface Loopback22
rel1xx require "100rel"
dial-peer voice 51 voip
session protocol sipv2
incoming called-number .T
voice-class sip rel1xx require "100rel"
codec g711ulaw
dial-peer voice 52 voip
session protocol sipv2
destination-pattern 1...
voice-class sip rel1xx require "100rel"
session target ipv4:10.3.3.6 !CUCM address
codec g711ulaw
12-17-2013 02:24 AM
Hi, can you just try replacing the voice-class sip line in the outbound dial-peer with voice-class sip rel1xx supported "100rel".
G.
12-17-2013 07:42 AM
I change voice-class sip rel1xx supported "100rel" for dial-peer's,
but the problem persists
12-17-2013 09:19 AM
Hi, can you please rewrite the destionation-pattern expression in the outbound dial-peer to .T - if possible, just for testing.
Also can you confirm the IOS version is 15.x? It won't work with older versions.
G.
Sent from Cisco Technical Support Android App
12-17-2013 11:12 PM
Нi, I am rewrite dial-peer, and now dial-peer look like:
dial-peer voice 52 voip
session protocol sipv2
destination-pattern .T
voice-class sip rel1xx supported "100rel"
session target ipv4:10.3.3.6 !CUCM address
codec g711ulaw
#sh ver
Cisco IOS Software, 2800 Software (C2800NM-ENTSERVICESK9-M), Version 15.1(3)T4, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
ROM: System Bootstrap, Version 12.3(8r)T7, RELEASE SOFTWARE (fc1)
12-17-2013 11:29 PM
Okay, I would like you to set up SIP tracing in CUCM. Do you know how to do that?
Thanks.
G.
12-18-2013 12:08 AM
12-18-2013 12:19 AM
Hi,
this
15:10:58.696 |//SIP/SIPHandler/ccbId=0/scbId=0/getRel1xxType: No matching SIP trunk found in hash table, returning rel1xx disabled|1,100,230,1.50^10.3.3.11^*
15:10:58.696 |//SIP/SIPHandler/ccbId=0/scbId=0/sipSPIGetCallExtensionSupported: SIPRel1xxEnabledServiceParamSetting=0 , ccb->pld.outboundRel1xx=1|1,100,230,1.50^10.3.3.11^*
15:10:58.696 |//SIP/Stack/Error/0xf3a3340/Bad Extension - Require header processing failed.|1,100,230,1.50^10.3.3.11^*
is a bit suspicious.
Is there a SIP trunk configured in CUCM, pointing towards the GW?
Also, can you please try removing the rel1xx require "100rel" command from the voice service voip > sip section?
Also, is there a CVP involved in here?
G.
12-18-2013 02:31 AM
Hi,
New configuration gateway, new debug call (agent login on phone 1010, call customer phone 1020, 1030, 0635878424)
I dont have CVP, I use IPIVR
On CUCM I have trunk with destination 10.3.3.11, specific security profile and normalisatin script according Outbound Option Guide
for Cisco Unified Contact Center Enterprise and Hosted 8.5(1)
And I add in sip profile some change (problem not resolve):
Gateway:
voice service voip
ip address trusted list
ipv4 10.202.0.0 255.255.0.0
allow-connections sip to sip
signaling forward none
sip
bind control source-interface Loopback202
bind media source-interface Loopback202
dial-peer voice 51 voip
session protocol sipv2
incoming called-number .T
voice-class sip rel1xx supported "100rel"
codec g711ulaw
!
dial-peer voice 52 voip
description to_CCM
destination-pattern .T
session protocol sipv2
session target ipv4:10.3.3.6
voice-class sip rel1xx supported "100rel"
no voice-class sip reset timer expires 183
dtmf-relay sip-notify
codec g711ulaw
no vad
Log call on number 1020(cucm) - not call, 1030(cucm) - not call, (0635878424(pri) - when dialer call on mobile number I recive call, but call not transfer to agent - file CUCM in attachtment log_cucm.txt
12-18-2013 03:04 AM
OK, let's take a look at it from a different angle.
What does the agent see? Can you give me a screenshot of it?
G.
12-20-2013 03:12 AM
Reservation agent:
when I recive call on mobile phone, string reservation disappears
12-20-2013 03:15 AM
Oops.
You should use the other CTI Toolkit Desktop, the one with the Outbound Option buttons (Accept, Reject, etc).
If you chose the default installation options, it's
"C:\Program Files\Cisco Systems\CTIOS Client\CTIOS Toolkit\Win32 CIL\Samples\CTI Toolkit Outbound Desktop\CTIOSOutOptSSoftphone.exe"
Can you also confirm that the dialing mode is Preview or Preview-Direct?
Thanks.
G.
12-20-2013 03:20 AM
In CTI Toolkit Outbound Desktop same situation, only buttons not active when reservation occure...
Dialing mode is Predictive
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