Contact Center

Hello everybodyI deployed CCMP 9 in a UCCE solution.When run the database installer,it happened an error "there should be 10 timezones defined in TB_ADM_TIME_ZONE_CONFIG".When check the portal database,it did there were 10 timezones in the specific t...

What are the best /user friendly training documents people for end user feature training?These can be custom guides/cheat sheets as well.

hello guys I have a question that requires an answer as wel as an example if possible. I have a customer that wants to be able to do an self initiated prompt change in the script. Such as something like "we are closed today due to weather conditions,...

Hi All,Is there any way to display skills next to the Agent in supervisor Console? I have a customer that Agents Skills get changed from time to time, and supervisor wants to see that.Thanks,HM

Hello,I have a client with UCCX 8.0 and is interested to know if Microsoft SSRS or IBM SPSS can be used as an alternative of Crystal Report to customize UCCX reports.As I have limited knowledge on those products, wondering if someone else can provide...

I would like to know, if a caller press another CSQ menu after a certain of timing.Do the CSQ will be display in Abandoned Call Reporting under "Call Routed CSQ" column?

                 I have a cusomer who wants to run a wrap code report - does one exists? has anyone ever created one? if so how easy is it?  

I used IE 11, 10, 9 and even 8 to load the CAD-BE agent and I am getting java error.  I also download the latest java and also try to use firefox.Java applcation error show:Application Error: NullPointerExceptionThanks in advance!

Hello everyone,           I am trying to figure out how had add in a variable or a step in one a my call centers. there is a scheduled time on Wednesdays when our call center is "closed for training" and they would like to have the option of remainin...

I've got a Call Redirect step under option 1 of a Menu.  When placed outside of the menu, it works fine.  When I move it under keypress 1 of the Menu, the 1 is sent along with the redirect.  This results in CXN getting extra dtmf.  I've worked around...

Hi guys,i have a stituation where the scheduler runs dialy at 9 am to generate reports of the previous day with no end date .The client works from 9:30 am till 6:30 pm ,but the reports always show the details from 12 pm till 6:30.It never show AM.Doe...

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