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I set up call recording on a 8.5 server. When a call comes into the CAD i press the record button that I set up in the CAD tool bar. When I go to listen to the recording there is not audio but playing back the message it appears to be the correct len...

We already use the outbound campaign in CCX for domestic customers but now wish to branch out to Australian customers.  My problem is how to setup area code/time zones.  From wyhat I understand we should use the country code (61) and the area code.  ...

A new site Install consists of majorly 3 steps1. Adding the PG configuration in PG Explorer2. Run the Router setup to enable DMP3. Run ICM setup in PGHowever I wanted to check in Step 1 and Step 2 interchangeable ?What is the recommended flow and wha...

                   HI,    I have a user pulling a CUCI report and thedate time if of by an hour or two. If I pull the report the times are correct. What can cause this issue and how can I correct it.  Thak for your help 

Hirecently i have done a ICM istallation as a Progger in a single serverThe version is 8.5.3After competing teh installation and initializing teh database i amm trying to launch the configuration Manager .But this is giving error.I am attaching the e...

I am trying to do CTIOS based Silent Monitoring with IP hardphones-I have done the confifs,when I try to start monitoring the agent I get error-"Voice transmitter is not installed properly in the targeted agent"Before this I got an error-"The worksta...

Hi All,Can anyone pls suggest,how to set up ODBC connection in UCCX 9.0(1) to fatch the record from external SQL Database?if anyone find solution,pls post here.Thanks,Mukesh

I'm looking for good documentation on the Data and Time Functions in ICM scripts The Scripting and Media Routing Guide lacks good examples and is missing information. The information using the built-in help feature of the ICM Script Editor is actuall...

Hi,can we download recorded calls from UCCX server for backup. If calls are stored for 7 or 30 days we don't want to loose them.Thx.

Hello GuysI need one information. may be it could be the registry getting of Dialer. But I am not sure.If  customer does not answer and  voice mail, they that call will treat as  CLOSED call and no need to come back in the dialer.But others call will...

Can MRPG be configured in UCCE? If yes, can you let me know the configuration steps and the interface that will be used between UCCE and MRPG

Hi,I'm working on a implementation of CPV with PCCE. At the moment i have set the configuration of CVP PSTN Gateway to recieve calls from PSTN and calls are working normally. call get routed to CVP and then to ICM and finally to the agent. The proble...