I have SIP Dialer 8.5 is conected directly to a voice gateway Cisco 2851 with IOS c2800nm-entservicesk9-mz.151-3.T4.bin, regisered 2 phones with number 1010 and 1020 at CUCM 8.6.
All services PG and Dialer in active state.
Login in CTIOS Desktop (phone number: 1010, id agent: 7500). For test I make a call from Dialer to number 1020.
Agent reserved system but call fail.
Log file from gateway:
10.3.3.3 - Dialer
10.3.3.11 - Gateway
10.3.3.6 - CUCM
448 - dialer port
1010 - agent phone
1020 - customer phone
Dec 16 13:30:02.269: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:1020@10.3.3.11 SIP/2.0
Via: SIP/2.0/UDP 10.3.3.3:58800;branch=z9hG4bK-d8754z-89061269042a8a62-1---d8754z-;rport
Max-Forwards: 70
Require: 100rel
Contact: <sip:448@10.3.3.3:58800>
To: <sip:1020@10.3.3.11>
From: <sip:448@10.3.3.3>;tag=fd38e32f
Call-ID: ea7a8534-9e02137e-44052e46-8e39203c
CSeq: 1 INVITE
Session-Expires: 1800
Min-SE: 90
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, UPDATE, NOTIFY, PRACK, REFER, NOTIFY, OPTIONS
Content-Type: Multipart/mixed;boundary=uniqueBoundary
Supported: timer, resource-priority, replaces
User-Agent: Cisco-SIPDialer/UCCE8.0
Content-Length: 530
Remote-Party-ID: <sip:@10.3.3.11>;party=calling;screen=no;privacy=off
--uniqueBoundary
Content-Type: application/sdp
Content-Disposition: session;handling=required
v=0
o=CiscoSystemsSIP-GW-UserAgent 2884 2524 IN IP4 172.19.155.41
s=SIP Call
c=IN IP4 0.0.0.0
t=0 0
m=audio 19994 RTP/AVP 0
a=inactive
--uniqueBoundary
Content-Type: application/x-cisco-cpa
Content-Disposition: signal;handling=optional
Events=FT,Asm,AsmT,Sit,Piano
CPAMinSilencePeriod=608
CPAAnalysisPeriod=2500
CPAMaxTimeAnalysis=3000
CPAMaxTermToneAnalysis=30000
CPAMinValidSpeechTime=112
--uniqueBoundary--
Source Filename: ccapi_16_12_dialer1
*Dec 16 13:30:02.277: //18653/006583A78908/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.3.3.3:58800;branch=z9hG4bK-d8754z-89061269042a8a62-1---d8754z-;rport
From: <sip:448@10.3.3.3>;tag=fd38e32f
To: <sip:1020@10.3.3.11>
Date: Mon, 16 Dec 2013 13:30:02 GMT
Call-ID: ea7a8534-9e02137e-44052e46-8e39203c
CSeq: 1 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-12.x
Content-Length: 0
Source Filename: ccapi_16_12_dialer1
Dec 16 13:30:02.289: //18654/006583A78908/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:1020@10.3.3.6:5060 SIP/2.0
Via: SIP/2.0/UDP 10.3.3.11:5060;branch=z9hG4bK62588
From: <sip:10.3.3.11>;tag=5B51AFC-1423
To: <sip:1020@10.3.3.6>
Date: Mon, 16 Dec 2013 13:30:02 GMT
Call-ID: 67F4E0-658D11E3-890EF0A5-EBD428B4@10.3.3.11
Supported: timer,resource-priority,replaces,sdp-anat
Require: 100rel
Min-SE: 1800
Cisco-Guid: 0006652839-1703743971-2299064485-3956549812
User-Agent: Cisco-SIPGateway/IOS-12.x
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1387200602
Contact: <sip:10.3.3.11:5060>
Expires: 180
Allow-Events: telephone-event
Max-Forwards: 69
Session-Expires: 1800
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 211
v=0
o=CiscoSystemsSIP-GW-UserAgent 310 2097 IN IP4 10.3.3.11
s=SIP Call
c=IN IP4 10.3.3.11
t=0 0
m=audio 18030 RTP/AVP 0 19
c=IN IP4 10.3.3.11
a=rtpmap:0 PCMU/8000
a=rtpmap:19 CN/8000
a=ptime:20
Source Filename: ccapi_16_12_dialer1
Dec 16 13:30:02.313: //18654/006583A78908/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 420 Bad Extension
Via: SIP/2.0/UDP 10.3.3.11:5060;branch=z9hG4bK62588
From: <sip:10.3.3.11>;tag=5B51AFC-1423
To: <sip:1020@10.3.3.6>;tag=2062172177
Date: Mon, 16 Dec 2013 13:39:16 GMT
Call-ID: 67F4E0-658D11E3-890EF0A5-EBD428B4@10.3.3.11
CSeq: 101 INVITE
Allow-Events: presence
Unsupported: 100rel
Content-Length: 0
Source Filename: ccapi_16_12_dialer1
Dec 16 13:30:02.317: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:1020@10.3.3.6:5060 SIP/2.0
Via: SIP/2.0/UDP 10.3.3.11:5060;branch=z9hG4bK62588
From: <sip:10.3.3.11>;tag=5B51AFC-1423
To: <sip:1020@10.3.3.6>;tag=2062172177
Date: Mon, 16 Dec 2013 13:30:02 GMT
Call-ID: 67F4E0-658D11E3-890EF0A5-EBD428B4@10.3.3.11
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Content-Length: 0
Source Filename: ccapi_16_12_dialer1
Dec 16 13:30:02.317: //18653/006583A78908/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 500 Internal Server Error
Via: SIP/2.0/UDP 10.3.3.3:58800;branch=z9hG4bK-d8754z-89061269042a8a62-1---d8754z-;rport
From: <sip:448@10.3.3.3>;tag=fd38e32f
To: <sip:1020@10.3.3.11>;tag=5B51B1C-2647
Date: Mon, 16 Dec 2013 13:30:02 GMT
Call-ID: ea7a8534-9e02137e-44052e46-8e39203c
CSeq: 1 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-12.x
Reason: Q.850;cause=127
Content-Length: 0
Source Filename: ccapi_16_12_dialer1
