Cisco Supervisor Desktop - Changing Refresh Rate

[Zapparoli]

Hello Everybody,

I would like to know how can I change the refresh rate in CSD, because my refresh rate of CSD is set up to manual, but I would like to change it to auto refresh.

I attached a image about it.

Thanks.

[Chris Deren]

Eric,

If it is grayed out that most likely means the filed's refresh cannot be changed, the following guide shows which ones can and which ones cannot:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/csd85ccxug-cm.pdf

HTH,

Chris

[Andrew Skelly]

Eric, found an older forum that covered this.  Suggested to uninstall/reinstall as well as remove and rebuild the supervisor.  Ultimately looks like they opened a TAC case, but no notes what came of it.  May want to reach out to original poster to see what came of the TAC case.

https://supportforums.cisco.com/message/3335416#3335416