Contact Center

Hello,Using a UCCE 8.0 system with Webivew or CUIC reporting tool, is it possible to find a report that contains the following:- Customer number- Date- Duration of the call- Which agent answered the call (extension and agentID)Or the only way is to m...

Hi all,Busy.aef script is not working in uccx 8,all ivr port busy , the system will prompt the next call that it’s full loadWe need when ever IVR  port are busy play some prompts Eg:All agents are busy please call alter like that,Any option is there ...

I have an issue with abandonments being caused when a call comes into the script on a non working day and plays the closed greeting. If the greeting completes and the call is released, we are fine (no abandonment recorded). IF the caller hangs up dur...

Is it possible to change the MAC address of a Cisco EPC3925 to renew your IP address? And if, how do I do this? The only thing I can do to use a different IP is changing from Router Mode to Bridge Only and then run the computers ip, but when I want t...

Hello to all , I have 30 agents with a new profile each, to be logging in to different shifts in 9 Cisco phones, which have 9 generic Directory Numbers , so far I could get it log in , I get the error message Unable to connect due to a configuration ...

Hi AllWe are faching one problem in UCCX 8.2 - Agents receive two other calls while they are in conversation with the 1st customer.any one facing this same problem please update.Thanks..

Hello everyone,The  UCCX compatability guide for UCCX 7.0(2)SU2 has three Nuance applications listed as supported however it does not list Nuance Vocalizer version 5.0 as being supported, on Vocalizer v4.0.   I have installed both Nuance Recognizer v...

30 seconds wrap-up time works well with regular phone call (calls coming from PSTN or internal phone). But it doesn't work when using "Place Step" in script to place a call to the same service queue. When using "Place Step" to make a call to service ...

Team - we have a customer going from UCCE 7.0 to 8. There is no SQL server. The PG and CAD   are on the same hardware server. We have separate servers for PG/CAD. Per install document we may need to go from 7.0 to 7.2 and then to 8.0. Will the CAD cl...

I have a question regarding rebooting servers in the HA cluster.From what I have read, you should always reboot the Pub server first, then once Pub is completely up, reboot the Sub.Does it matter if the Pub is not the Master?If the Sub is the Master ...

Does anyone have a XML area code script that I can look at?

CUCM 8.6.2.20000-2CCX 8.5.1.11002-22After upgrade from CM 8.6.1 and CCX 8.5.1000XX the CAD would not login. Mobility is not enabled.After reading the blogs changed the phone profile to IPV4 only and reset all  the phone.This fixed most of the phones ...