Hi Ryan,
In the code that CCX provides for the bubble chat, there is a comment that says the following:
Use the function 'ciscoBubbleChat.showChatWindow() as the event handler for initiating chat.
eg: <button onclick="ciscoBubbleChat.showChatWindow()">Start Chat</button>
Optionally, invisible form data can be submitted, which will be submitted along with the fields customer fills in.
Upto 10 fields can be passed. If more than 10 fields are passed, the invisible form data will not be used and
the provided error callback will be invoked. For injecting form data, an object should be passed to
ciscoBubbleChat.showChatWindow() as an argument. The object should be of the form:
{
formData: {
InjectedField1: 'InjectedValue1',
InjectedField2: 'InjectedValue2'
...
},
validationErrorCallback: function(){console.log('business specific logic goes here');}
}
The form data can have any string as field name and value. The submitted invisible form data values will be
shown in the agent desktop, as well as will be updated in ContextService if the specified fieldset(s) in the widget
contains these field names just like the regular visible chat form fields data.
eg:
<button onclick="ciscoBubbleChat.showChatWindow({
formData: {
AnyFieldName1: 'AnyFieldValue1',
AnyFieldName2: 'AnyFieldValue2',
AnyFieldName3: 'AnyFieldValue3',
AnyFieldName4: 'AnyFieldValue4',
AnyFieldName5: 'AnyFieldValue5',
AnyFieldName6: 'AnyFieldValue6',
AnyFieldName7: 'AnyFieldValue7',
AnyFieldName8: 'AnyFieldValue8',
AnyFieldName9: 'AnyFieldValue9',
AnyFieldName10: 'AnyFieldValue10'
},
validationErrorCallback: function(){console.log('error in validating injected data');}
})">Click to chat</button>
I am wondering if you can use the injecting form data to solve your problem?
Thanx,
Denise
