07-15-2020 12:59 AM
I am trying to integrate uccx 12.5 with cucm 10.5, In cucm i have created axluser with Standard AXL API user access and super user access. I have logged in to the appadmin page when i gave cucm ip , axl user credentials for integration i get the error "Cisco Unified CM Authentication Failed because of CCMAXL Exception. Please check the logs for details" i am sure axluser have all the required access but still getting this error. Any idea on how to fix the issue ? i have also rebooted UCCX , restarted Cisco AXL Web Service on CUCM but no luck. please let me know any suggestions to fix the issue
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07-15-2020 04:45 AM
That version combination is not supported. You must upgrade CUCM.
Also, the CUCM Tomcat certificate must be trusted by CCX.
07-15-2020 04:45 AM
That version combination is not supported. You must upgrade CUCM.
Also, the CUCM Tomcat certificate must be trusted by CCX.
05-28-2021 08:36 AM
How are you doing?
So I have the same problem happens and we have them (both cucm and UCCX) in same version 12.5.1.
Cisco Unified CM Authentication Failed because of CCMAXL Exception. Please check the logs for details.
The self signed tomcat from cucm was copied to UCCX as trusted cert tomcat.
05-28-2021 10:18 AM
Did you upload the self-signed Tomcat cert of all CUCM nodes?
06-27-2022 11:19 PM
I have the same issue when trying to configure the UCCX and I've fixed that uploading the self-signed Tomcat cert as suggested by Jonathan. Thanks for that buddy!
Make sure you restart the UCCX Server after the procedure.
Note |
The same procedure can be followed to upload CCP and Standalone CUIC self-signed certificates. |
Step 1 |
Log in to Cisco Unified OS Platform CLI using administrator credentials. |
Step 2 |
Enter the show cert own tomcat command to view the CUCM certificate details. |
Step 3 |
Copy the certificate information starting from Example:
|
Step 4 |
Log in to Unified CCX CLI using administrator credentials. |
Step 5 |
Enter the set cert import trust tomcat command to provide the CUCM certificate details.
|
07-03-2023 09:25 AM
I tried this on UCCX 12.5.1.1003-511 on CLI. I got the message that the import was successful. I rebooted UCCX node, tried again, same error. Retried import same issue. I used the GUI to export tomcat.pem and tomcat-ECDSA.per as trust certs and imported to UCCX. Rebooted UCCX, this worked!
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