Configure Multiple Email Aliases in Cisco ECE with On-prem + Cloud

[Ramamoorthy Shanmugam]

Dear All,

Currently, we are running Cisco ECE 12.6.1 ES9 ET3 with on-prem email integration (Single Email Aliases). Now we are looking for the best practice and advice for the following requirement.

We need to create another Email alias; the existing one with an On-Prem email exchange (Working), and the second email alias needs to be integrated with Outlook 365 in the Cloud.

Please let me know does Cisco ECE will support On-prem + Cloud exchange integration with Configure Multiple Email Aliases. If yes, please share some insights on this.

[Omar Deen]

this doc is a good start: https://community.cisco.com/t5/collaboration-knowledge-base/oauth-2-0-configuration-with-cisco-enterprise-chat-and-email-ece/ta-p/4766276

Our fellow community member, @piyush aghera put together a nice doc, but seems to have some issues loading. Try this, https://www.voiptechwikis.com/ece-oauth-config/ and if that doesnt work, try this and wait for it to load https://web.archive.org/web/20241112115515/https://www.voiptechwikis.com/ece-oauth-config/

[piyush aghera]

Thanks Omar. The document over there was created for ECE 11.6, though many of the steps remain same. Here's more latest one with ECE 12.6:

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_6_1/Maintenance/Guide/ece126_userguide_email_administration.pdf

Look for section - About Email Accounts

I see Ramamoorthy has ES9 ET3, I would suggest to install ES10 as it fixes an issue related to timer mismatch between ECE and Microsoft. Due to this timer mismatch, you will not get proper error message from Microsoft when ECE fails to reach Authenticator services.

[Ramamoorthy Shanmugam]

Hi Piyush,

Thank you for the response. We are stuck with Email Accounts creation - unable to generate an authorization code.

We have created an External URL for the ECE Web server, but the internal URL does not end with “ / “. Without / is working, but the Azure team is unable to save without /. Please assist with how to solve this issue.

Below is the Internal URL.

https://FQDN Web server/web/view/mail/admin/account/showauthcode.jsp

[piyush aghera]

Hi Ram,

I am not sure how your Azure team is setting this up. Basically, they have to create an App Registration and add Redirect URI which is an externally accessible URL that points to your ECE webserver.

Basically for example, external URI would look like this - https://ciscoece.yourdomain.com/system/web/view/mail/admin/account/showauthcode.jsp that points to https://FQDN of ECE web server/system/web/view/mail/admin/account/showauthcode.jsp

So you'll need to work with your Firewall or whoever team is responsible to make your ECE web server accessible from outside your network (i.e., over the internet) to make this work.

Then your Azure team has to add API Permissions.

[Ramamoorthy Shanmugam]

Hi Piyush,

Thank you, let me try and update.

[Ramamoorthy Shanmugam · Accepted solution]

Dear All,

We have integrated Office 365 successfully. Thank you for the support!

[piyush aghera]

Good to hear that you're Office365 integration worked.

[Ramamoorthy Shanmugam]

Unable to find the report console in ECE version 12.6.1 ES9 with ET3. Any idea 

[piyush aghera]

You have to open your ECE URL using Edge in IE mode.

[Ramamoorthy Shanmugam]

Thank you for the input. Please advise, can we integrate two Email exchange servers in a single ECE instance (On-Prem + Cloud)

[piyush aghera]

I haven't done that, but I think it should be possible because you can create multiple OAuth accounts, multiple Email accounts and Aliases.

[Ramamoorthy Shanmugam]

Dear All,

Please share the procedure for upgrading Cisco ECE Apache Tomcat to the latest version, specifically from 2.14.0 to 2.15.0 or a later version.

Found some information that ECE is a tightly integrated system where components like Apache are managed within the broader application stack.

Unable to find an Apache upgrade document like CVP, ICM, etc..

[piyush aghera]

You're right. I dont see any procedure to upgrade Apache in ECE.