Hello guys, I am installing now ECE 12.5 for the lab, and when I try to add ECE Web Server to the Inventory of the PCCE SPOG, I've got this error (please see the screenshot in the file attached): Error occurred The requested item no longer exists. A...
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Resolved! Webex Search API, longest queue duration
I'm using webex search api to get realtime information. I want to get the longest wait time in queue for realtime. The query I am using at the moment gets all calls that are currently in parked state, or in queue. But if I use totalDuration or queue...
I am creating a wallboard to display realtime stats of the webex contact center. There are 3 stats I need to get from the search API. 1. Total agents logged in. 2. Total agents available. 3. Total agents not available. For total agents logged in I h...
Hello,we do see the calling name(custometr name who call in) on the jabber but we dont see that information on finesse.any help much appreciated regards,Kavle
Hello, In CUIC, you were able to schedule a report to run at various intervals during a given day, say for example every 30 minutes. I don't see a way to do this in Analyzer directly. Am I missing something or is this functionality just not availa...
Hello,I am developing a CVP call studio (V 11.6) app to read data from MS SQL DB and send email for each row. This app is integrated with MS SQL DB and I am getting multiple rows in select statement. Till this point, everything is fine, I get result...
Hello,As per ECE documentation, "Pattern" filter can be used in Modify Object node to read content in the body of the email and store in a particular attribute, like custom attribute. Here's what is mentioned in document:Pattern: The pattern specifie...
How disable post call survey after agent transfer call?UCCE 11.5, CVP 11.5
Having issues with outbound calls made from Finesse. It happens randomly, not every time. When it does happen, the call is often "locked", and the user has to log out of Webex to disconnect, and they will also sometimes get kicked out of Finesse at t...
Hello,Does anyone have a sql that will generate Calls offered to the queue and the number of callers that opted to leave PCS? Trying to see the utilization count and percentage. I have custom report that will show the result. However, I need percenta...
Resolved! WxCC Tenant creation
Hi All, While creating a Customer Tenant from Webex Partner Control HUB. Unable to find the Contact Center option in the Cisco Webex Partner Hub. Please let me know what could be the issue.
Hello, We're encountering issues with our UCCE-UNIMRCP integration, specifically with dynamically capturing and processing customer speech.Currently, the "Form" element is configured to recognize a "voice keyword" such as "Hello," which works for spe...
Hello I have a CVP with ICM I have doudt about this information for SRND, this two option can change who control the calls? if the control of call takes the ccm or cvp with this two options? There are two flags in cto control the Network Transfer:•...
I have a Script with this logic in it and I want to use the same logic in a different script...The Application this works in prompts the caller to Press 1 if they want to leave a voicemail.Is GetDigitString listening for the caller's input?TIA
I have a question about Agent reserved state and Queued steps. When I have an agent in Ready, and place a test call to CSQ, the agent state goes to reserved, the phone rings ( with Finesse pop to answer) and I answer the call and state goes to talki...
