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Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Hi Everyone.  New cisco account, so it looks like I'm new here.  But I've been around for about a decade now.  Over the last couple of years, I've deep dove in to Python programming, and gotten pretty competent in it.  I'm a Cisco voice engineer by t...

Huth S0lo by Beginner
  • 9 replies
  • 0 Helpful votes

Hey everyone,Running UCCE 12.6 I am looking to create a report that will show the dialed number and ANI an agent is currently on a call with to run as a dashboard.  Looking in the real time DB I cannot find where this data resides.  I feel it should ...

Hello,In PCCE/UCCE Outbound option, is there a way to either:- change the transport of SIP Dialer from UDP to TCPor- set the source port of the SIP Invite sent from Dialer to Voice gateway to 5060? Thanks,atoxet

atoxet by Beginner
  • 4 replies
  • 0 Helpful votes

Hi Everyone, Trying to verify passing of data and extraction of value using local test json-server before testing with CRM JSON Path expression - "$..first_name" looks correct, validated online with and Postman's JSONpath Visualizer. Tri...

We are having the HIPCC infrastructure with the followingipcc hosted 7.0cvp 3.1ccm 4.1cti 7.0recently customer wanted to have auto answer feature, so we enabled through the agent desktop settings, but customer wanted to know atleast one or two comple...

Hi,   We observered configlogger.exe, histlogger.exe, router.exe, rtsvr.exe, dbagent.exe got restarted on Rogger A. However we coulldn't find any abnormality on the router logs. Any help on this is much appreciated.   Thanks. Bharath M

Bharath by Beginner
  • 5 replies
  • 0 Helpful votes

Hi, I am using CCX Editor 11.6. While debugging an script i am getting error -   Engine hostname list is empty Check the LDAP for enabled Unified CCX Engines.   i have entry in the hosts file as -   I am able to open U...

376 / 5.000 Resultados de traducciónI am wanting to configure an external query by REST API. To do this, I first tried it with POSTMAN, where the REST API POST that I must perform works correctly. Now I want to dump those parameters into MAKE REST CA...

Hi guys, I have never implemented a post call survey before, I have a demand from a customer, he wants only one question with an evaluation grid from 1 to 5 where 1 is bad and 5 is excellent.I am not a database expert, and my biggest difficulty in th...

dsobrinho by Engager
  • 6 replies
  • 0 Helpful votes