Contact Center

  WXCC Analyzer calculates metrics at the Agent Session (channel instance) level, not at the consolidated Agent Login span level. When agents handle: 1 Voice + 2 Chatsor Up to 6 concurrent Chats Each channel instance generates its own: Activi...

Hi community team, I currently install PCCE lab and I'm stuck on step 18 of 21. I want to specified I already read the following community posts: https://community.cisco.com/t5/contact-center/pcce-error-on-step-system-inventory-creation/td-p/3701033...

Hi, I have " Make Rest Call" in my script. When I try to call https API I get 412 error ("javax.net.ssl.SSLHandshakeException: Handshake failed") ... I have added server full chain certificate on my UCCX but still it doesn't work.

Hello,I am looking for a report where I can pull the agents state log times. I am looking for data that would show each time the agent changed their status to available, busy, etc. Is there a report that allows me to pull the historical data on this?...

Is UCCX (System version: 12.5.1.11003-511 (su3-ES06)) vulnerable to the following:Vulnerability Description: The Web server contains a flaw that may allow a remote attacker to delete arbitrary files by using the HTTP method 'DELETE', resulting in a l...

HiI have experienced that CRS editor is crashing while working on scripts on 2 different customers both on latest CCX version. Editor has been reinstalled after upgrade. It's really annoying, as all changes are lost when editor closes.Has anyone else...

Using UCCX 12.5 on-prem cluster. Trying to get a CUIC agent detail report with Outbound IPCC calls only, failing for multiple agents selected. At report input pop-up window with several filters offered, when multiple/single agent(s) selected and the ...

In Control hub, there is a Contact Center Admin License under the Licenses of a User. There is also a "Contact Center Service Admin" Role. I noticed when i activate the Role, the Admin License gets assigned, but you can apparently also assign the Lic...

I am after a way to send a mail-to: URL  to trigger a new email in the agent's email client from a web-ex contact centre agent client, either on answer, or a pop-up from the call flow. the agent needs to interact with the email on before it's sent. i...

Hello,In Solved: Re: Use "Webex Contact Center HTTP Connector" in Functions - Cisco CommunityI got answer, that it is possible use HTTP connector from Functions, not just from Flows.Can you give an exapmle about it? Howto refer to a connector from fl...

Hello,In UCCX we used in SelectResource the Agent (Logged in - Notready) formula to check if there are agents available in the gives Queue,Because in some cases the agent softphone became unavailable.In this case we route the calls to a mobile.Attach...