Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hi Everyone. New cisco account, so it looks like I'm new here. But I've been around for about a decade now. Over the last couple of years, I've deep dove in to Python programming, and gotten pretty competent in it. I'm a Cisco voice engineer by t...
Hey everyone,Running UCCE 12.6 I am looking to create a report that will show the dialed number and ANI an agent is currently on a call with to run as a dashboard. Looking in the real time DB I cannot find where this data resides. I feel it should ...
Hello,In PCCE/UCCE Outbound option, is there a way to either:- change the transport of SIP Dialer from UDP to TCPor- set the source port of the SIP Invite sent from Dialer to Voice gateway to 5060? Thanks,atoxet
Hi Everyone, Trying to verify passing of data and extraction of value using local test json-server before testing with CRM JSON Path expression - "$..first_name" looks correct, validated online with jsonpath.com and Postman's JSONpath Visualizer. Tri...
We are having the HIPCC infrastructure with the followingipcc hosted 7.0cvp 3.1ccm 4.1cti 7.0recently customer wanted to have auto answer feature, so we enabled through the agent desktop settings, but customer wanted to know atleast one or two comple...
Hi, We observered configlogger.exe, histlogger.exe, router.exe, rtsvr.exe, dbagent.exe got restarted on Rogger A. However we coulldn't find any abnormality on the router logs. Any help on this is much appreciated. Thanks. Bharath M
Hello,We deployed a new PCCE system recently and I realize that the time required for the installation (of the base/major version, and of ES) is very different from 1 server to another, even if they are the same role. For example, it took 1 PG 15 min...
Hi All,How to integrate Webex contact center with Microsoft Teams. In the MS app, we were able to find Webex call & Webex Meetings. Please let us know how to integrate the Webex contact center app in MS teams.
Hi, I am using CCX Editor 11.6. While debugging an script i am getting error - Engine hostname list is empty Check the LDAP for enabled Unified CCX Engines. i have entry in the hosts file as - 192.168.1.243 uccx12.ucce10.com I am able to open U...
376 / 5.000 Resultados de traducciónI am wanting to configure an external query by REST API. To do this, I first tried it with POSTMAN, where the REST API POST that I must perform works correctly. Now I want to dump those parameters into MAKE REST CA...
HelloI'm trying to upgrade our UCCX from 12.5.1 SU1 to 12.5.1 SU3.I'm using this guide:https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5_1_su3/install/guide/uccx_b_1251su3_install-and-upgrade-guide/uccx_...
Has anyone integrated ServiceNow with Finesse in UCCX ver. 11.5? If so, is this something that I should be able to handle myself, or is it going to require a 3rd party tool of some sort? Thanks in advance for any assistance? Casey
Hi! Basically, I am trying to achieve a paying call center on UCCX. E.g. Customer calls into Call center, he is PIN-authenticated against the DB, and it is checked if he has enough prepaid minutes available in order to be connected to agents. If so, ...
Many times, in my career, businesses came to me asking if there is a chance to change something in Cisco Finesse. In most cases it ended up in the development of a custom gadget that changed the Finesse UI (change of color of some parts of UI), added...
Hi guys, I have never implemented a post call survey before, I have a demand from a customer, he wants only one question with an evaluation grid from 1 to 5 where 1 is bad and 5 is excellent.I am not a database expert, and my biggest difficulty in th...
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