Contact Center Express 10.6 Chat options

[Mark Marussich]

We have UCCX 10.6

Currently when agents push the chat icon in CAD, it sends a generic chat to all supervisors.

Is there a way to expand this to have more options?

Thanks

Mark

[Deepak Rawat]

Would you mind sharing some screenshots so that I an understand your question more effectively. Also I would like to tell you that the chat functionality within CAD is pretty simple and give you all the options As-Is, there is really no hidden configuration parameter within UCCX to add/remove options if that is the question. However, providing screenshots with elaborating more on the question will help.

Regards

Deepak

[Mark Marussich]

Is it possible to configure multiple chat buttons or messages, for different kinds of Supervisor requests.  Currently in our UCCX 10.6 it sends a single message to all Supervisors "supervisor assistance requested"    Could there be multiples, such as: "Refund approval request"  "Password assistance request", etc.

[david.macias]

There isn't. I'm assuming you're wanting the ability to chat with a single supervisor or agent to agent chat.

david

[Mark Marussich]

Thanks David

Do you think we could:

... configure multiple chat messages, for different kinds of requests.  Currently in our UCCX 10.6 it sends a single message to all Supervisors "supervisor assistance requested"    Could there be multiples, such as: "Refund approval request"  "Password assistance request", etc.