Contact Center Express 8.5.1 Issue

[ibarra083]

Hi:

I'm installing a Cisco Contact Center Express 8.5.1 in a virtualized server but when I tried to configure a team, I observed there ar a lot of Default teams created and every time new Default teams are created.

Any idea about what is making this trouble?

[anchoudh · Accepted solution]

Hi,

This looks to be an issue\defect. You can not create Teams with the same name (including Default team, as seen in the below screenshot, however I tried it in UCCX 9.0 version). I would suggest you to please Restart UCCX nodes and do a Directory Resync operation from CDA and see if that helps. Otherwise you may need to contact Cisco TAC for further support.

Hope this helps.

Anand

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[Jonathan Schulenberg · Accepted solution]

This is a known bug filed under CSCtq40046. There have been so many TAC cases over this that Cisco released a COP file for it. You'll want to apply it or upgrade to a Fixed In version which appears to be 9.0.

Please remember to rate helpful responses and identify helpful or correct answers.

[Chakshu Piplani]

Please open a tac case they will run a script from root to delete all the default teams except 1.


Sent from Cisco Technical Support Android App

[ibarra083]

Hi:

Thanks to all for your answers.

The version I installed was 8.5.1.11001.

I made the upgrade to the version 8.5.1.11004-25 and it seems that solved the problem.

Thanks to all again.