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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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QM recordings

                   When trying to listen to a recording in QM i get the following error "PLYR2000 Error playing the file. Try again or contact your Monitoring and Recording Administrator".                                                              ...

bobbywires by Beginner
  • 2 replies
  • 0 Helpful votes

CUIC report sorting not working

Hi,I had a custom report on Agent Not Ready using CUIC 9.0.1.  The report consists of 3 groups i.e. FullName, Date, TotalLoginTime.  In "Sorted By" dropdown list, "LoginDateTime" was selected.  But the result of the report only sort the "TotalLoginTi...

cylau by Beginner
  • 0 replies
  • 0 Helpful votes

Nuance Vocalizer Cost

I am checking into the TTS option with UCCX 8.5, and am wondering how much is Nuance Vocalizer cost? I try to look up information on Cisco website and do not have any luck, and also on how to order this product. If there is anyone that has deployed t...

WIM Error Handling Questions

I am in the process of responding to an RFP and the customer has asked the following questions regarding Web Interaction Manager:1) Please describe / elaborate the customer experience if the chat is inadvertently disconnected.      Answer: There is a...

Resolved! Call Queuing with Prem Lic question

Quick question, I thought that I read somewhere that if we have Premium Licenses it does not matter how many calls are in the queue. basically I will not be held to 1 for 1 on Licenses, like on all of the other flavors of licenses.Am I correct or was...

Neal haas by Participant
  • 8 replies
  • 0 Helpful votes

range issue with the EA4500

I am having considerable range problems with the EA4500. My old routed served my whole house. 3 laptops, 3roku, 3phones and ps3. Of course not all are running at the same time. With the EA4500 the range drops outside the office door and will not run ...

fb_webuser by Frequent Contributor
  • 2 replies
  • 0 Helpful votes

Resolved! Database Estimator Tool

Has anyone tried using the database estimator tool lately? I can't get it to work now but have used it before. Any ideas?

rhobab by Beginner
  • 18 replies
  • 0 Helpful votes

UCCX 7 performance

Hi all,I have a question about the performance of the UCCX 7.0(1) SR05_Buil504.(Package: Cisco Unified CCX Premium) How many calls can this version handle? (calls per hour or day)How many agents can work with the agent desktop? (at the same time)Are ...

vita_user by Beginner
  • 2 replies
  • 0 Helpful votes

Resolved! Help with an SQL Query on the Logger

We are running UCCE 8.5(3) and need help with an SQL query. When I run the below I would also like to see skill group information(name preferably)? Any help would be greatly appreciated!select * from dbo.t_Termination_Call_Detail where DateTime betwe...

Dropping Queued Calls

We have a HelpDesk Application/Script that is having periodic issues dropping calls.  Callers will get queued up and after a few minutes the will hear the default script "We are currently having system issues....."  and the call will just drop.  I'm ...