Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hi there !Where can I find a document for check/change the Daylight Saving Time configuration in CCX 8.5 ?Thank you.Andrei.
I am trying to configure Historical Reports 8.5 on a 2008R2 server for all of our nightly scheduled reports. The install works fine without errors and I'm able to open up the client; however, the Scheduler does not show that it is running. Looking th...
If an agent fails to chose a wrap up reason within the time specified, is any reason code selected?I want to be able to report on calls with no reason code selected by the agent.Regards,Brian
When trying to listen to a recording in QM i get the following error "PLYR2000 Error playing the file. Try again or contact your Monitoring and Recording Administrator". ...
HiI want to take training on cisco contact center and for that I need iso image for vmware.Please help me from where I can get the image and installation steps.Thank YouShyam
Hi,I had a custom report on Agent Not Ready using CUIC 9.0.1. The report consists of 3 groups i.e. FullName, Date, TotalLoginTime. In "Sorted By" dropdown list, "LoginDateTime" was selected. But the result of the report only sort the "TotalLoginTi...
I am checking into the TTS option with UCCX 8.5, and am wondering how much is Nuance Vocalizer cost? I try to look up information on Cisco website and do not have any luck, and also on how to order this product. If there is anyone that has deployed t...
I am in the process of responding to an RFP and the customer has asked the following questions regarding Web Interaction Manager:1) Please describe / elaborate the customer experience if the chat is inadvertently disconnected. Answer: There is a...
Quick question, I thought that I read somewhere that if we have Premium Licenses it does not matter how many calls are in the queue. basically I will not be held to 1 for 1 on Licenses, like on all of the other flavors of licenses.Am I correct or was...
I am having considerable range problems with the EA4500. My old routed served my whole house. 3 laptops, 3roku, 3phones and ps3. Of course not all are running at the same time. With the EA4500 the range drops outside the office door and will not run ...
Dear All,what is the conceptual and functional difference between peripheral target and Enterprise peripheral target?
Has anyone tried using the database estimator tool lately? I can't get it to work now but have used it before. Any ideas? http://www.cisco.com/web/applicat/dbest801/DBEstimator.htmlVictor
Hi all,I have a question about the performance of the UCCX 7.0(1) SR05_Buil504.(Package: Cisco Unified CCX Premium) How many calls can this version handle? (calls per hour or day)How many agents can work with the agent desktop? (at the same time)Are ...
We are running UCCE 8.5(3) and need help with an SQL query. When I run the below I would also like to see skill group information(name preferably)? Any help would be greatly appreciated!select * from dbo.t_Termination_Call_Detail where DateTime betwe...
We have a HelpDesk Application/Script that is having periodic issues dropping calls. Callers will get queued up and after a few minutes the will hear the default script "We are currently having system issues....." and the call will just drop. I'm ...
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