02-21-2019 06:26 PM
hi,
i have a problem on contact center for position in queue where the caller will reach position 1 and waits for more than an hour then the position in queue increases either goes to 5 or 8 etc. how can i fix this problem? any suggestions or ideas on where i might look?
02-22-2019 04:32 AM
02-22-2019 02:33 PM
02-22-2019 10:36 AM
I concur with Jonathan (+5), can you post all of your scripts that would queue that particular CSQ?
02-26-2019 09:48 AM - edited 02-26-2019 09:54 AM
02-26-2019 09:49 AM - edited 02-26-2019 09:56 AM
see text files for the script of the contact center please.
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