Courtesy Callback - Call Studio - Prefix Access Code on Dialed Number

[davidduncan]

I have a courtesy callback solution implemented and it is working fine.  The CallbackWait application dials the customer back using the 10 digit number that the caller entered originally.  What I would like to do is prefix 9 or some other access code on the front of that 10 digit number.  I would like to do this in the call studio configuration.  In callbackwait for the "Reconnect Caller" voice element "Dailed Number" is set to {Data.Element.Get Status_01.dn}.  I would like to set that to 9{Data.Element.Get Status_01.dn}, but I have not been successful.  Has anyone tried this?

[bill.king1]

If you write the value to the log before and after you try and do the prefix, what do you see, that should help you troubleshoot? Can you post a screenshot of the node/logic as well?

[janinegraves · Accepted solution]

Do you know what the system is dialing when you use this 9{Data.Element.Get Status_01.dn}? Is it dialing that but the out dial is failing? Or is it ignoring the 9?

You may need to add a pause after the 9 (we used to have to do that eons ago). I think we used to use a comma for a pause, but I don't recall, so Google it.

[davidduncan · Accepted solution]

I was over thinking this.  I was trying to create a variable and combine the 9 (in a variable) and {Data.Element.Get Status_01.dn}.  I was as simple as what you just replied with.  It worked perfectly.

[davidduncan]

 9{Data.Element.Get Status_01.dn} is the solution.