03-28-2016 05:14 AM - edited 03-14-2019 03:54 PM
what is the difference between IPCX-BS-SF-VAGT-1Y and IPCX-BS-MSD-VAGT ?
06-07-2016 08:16 AM
07-01-2016 09:30 AM
I see that SF is for SalesForce and MSD is for Dynamics, but I actually see 2 choices for salesforce.
IPCX-BS-SF-VAGT-1Y - B+S CRM conn/Salesforce on top of voice for CCX 1 yr subscription includes maintenance
and
IPCX-BS-SF-VAGT - Salesforce b+s CRM connector for voice Salesforce b+s CRM connector for voice
It looks like we should be choosing the 1Y option for a CCX integration, but is there a reason we might choose the other?
Thanks in advance,
Jon
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