Ctios login error 10162 Join Across Line on telephone 8961

[Nissar Sulaiman]

Cisco CTIOS client is giving the error message  “10162 Join Across Line is Enabled” when logging on telephone type 8961. Login is successful in telephone type 7942 & 7945.

In the UCCE 8.0(1) SRND, it is mentioned that Join Across Line is permanently enabled for the telephone type 8961. Because of this, 8900 Series and 9900 Series phones are supported only when the Multi Line Agent Mode feature of Unified CCE is enabled.

We have changed the Call Manager PG peripheral settings to “All lines” from “Single Line” Agent mode & restarted the PG. But still, Call Manager PG trace is showing “login failed due to JAL/DTAL enabled for Single Line PG”.

We are using UCCE 8.0(1), CTIOS 8.0(1) & CTIOS client 7.5

[david.macias]

Can you try resetting the phone or removing it from jtapi and adding it again?

david

[Nissar Sulaiman]

Thanks David,

We did this test. Unfortunately, it didnt work.

Additionally, we have noted in the Call Manager PIM trace that "MultilineAgentControl=single line". It seems, eventhough the configuration has been changed to "Multi Line" in AW, PG configuration has not been changed.

How can we force the configuration to push to PG?

regards,

nissar

[geoff · Accepted solution]

If you restarted each side in turn without stopping the other side it won't take. You could fire up opctest and call exit_opc and the PG will be OK. This causes a temporary outage, so do it outside of CC hours.

Regards,

Geoff

[Nissar Sulaiman]

Thanks Geoff,

It worked. You saved us from the customer annoyed!

Regards,

Nissar

[mknepper]

Is ability to disable JAL/DTAL on the 8961 to enable us to use 8961 in single-line mode on the road map?

Thanks,

Mark

[edsand2000]

We experienced this same error with Instrument model 6921 after moving to CUCM version 8.6.2.22900-9.

It was fixed by changing the configuration value for "Join and Direct Transfer Policy" to "Same line enable only". Save and reset the instrument.

In this instance, it was not required to recycle the CM PG processes.