10-01-2020 12:39 AM - edited 10-01-2020 12:41 AM
Hi Guys,
I am very new to CTI Integration on UCCE , i trying to find the call flow between CTI and Finesse based on events and how would offer new pop up screen whenever new events are occurred, these are requirement, if possible could you please share the any documentation and sample code for to start this requirements ?
with help of Java
And how to install Cisco CTI toolkit and Simulator for testing purpose on UCCE , can you help on this as well
thanks in advance !!!!!!
Roy
10-01-2020 04:20 AM
10-29-2020 09:27 PM
Hello Kostia,
Thanks for your quick info on this but we are trying to integrate the screen pop on one of our web application instead of having finesse desktop , if you have any idea about this can you please provide some insights on this to start this process Many thanks !!!
Thanks!!!
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