01-21-2018 07:38 AM - edited 03-14-2019 05:53 PM
Hi All,
We observed error/warning on CUCM PG as below.
From logs there is no much evidence. only below information is available.
09:28:22:313 PG1A-pim1 Trace: ****************************************.
09:28:22:313 PG1A-pim1 Trace: Total Locks = 136892 Avg Lock Ms = 0.09 Max Lock ms = 780 Max Lock ThreadID=8128.
09:28:22:313 PG1A-pim1 Trace: Total Waits = 136892 Avg Wait Ms = 0.01 Max Wait ms = 670 Max Wait ThreadID=9056.
09:28:22:313 PG1A-pim1 Trace: Active Calls = 98 .
09:28:22:313 PG1A-pim1 Trace: 1 ERROR ALERTS - Latest: 4 :24:43 DialedNumber.
09:28:22:313 PG1A-pim1 Trace: ********************************************************************************.
09:28:22:313 PG1A-pim1 Trace: ****************************************.
09:28:22:313 PG1A-pim1 Trace: AG Statistics: Total Count = 372, AG Start Delay Count = 252, Max AG Start Delay = 1841 ms, Routing Delay Count = 0.
09:28:22:313 PG1A-pim1 Trace: AG Routing Delay Threshold = 5000 ms, AG Start Delay Threshold = 500 ms.
09:28:22:313 PG1A-pim1 Trace: ********************************************************************************.
Attaching the pim logs for further reference. Any help on this would be highly appreciated.
Thanks,
Anandhi.
01-23-2018 05:38 AM
Hi,
From the logs provided, i'm seeing an alert in CSTASupervisorAssist.
04:24:43:828 PG1A-pim1 Trace: DeskLinkPeripheral::SetAlert - (TelephonyDriver::CSTASupervisorAssist) Setting ERROR Alert #1 - 4 :24:43 DialedNumber .
This occurs when agents are selecting the SupervisorAssist button on their phone when it is not configured.
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