CUIC Authentication Logs

[Mark Cockrell]

I'm troubleshooting an issue with CUIC authentication failures and I'm looking for the name of the service that I need to pull logs for in RTMT that contains the LDAP authentication process.  I've perused the 'Cisco Tomcat Security Logs' but this does not appear to be where logins to the web page are logged.  Any help would be greatly appreciated.

[Mike Traylor]

If you have it tied to exchange you will need to check the security logs on the exchange server for authentication failures.

You will also need to ensure that login failure audits are enabled in the exchange server group policy.

[david.macias]

Have you gone through the LDAP troubleshooting wiki for CUIC, some good stuff in there which I hope will help http://docwiki.cisco.com/wiki/Troubleshooting_Tips_for_Unified_IC_9.0

david

[Mark Cockrell]

In case anyone else is troubleshooting this issue you can capture the authentication logs by selecting the 'Intelligence Center Reporting Service' in RTMT.  (Screenshot attached) Additionally you can run a network capture from the CLI via the 'utils network capture' command to see if you're able to hit your LDAP server.