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CUIC Custom Call Variables on Live Data?

pescla
Spotlight
Spotlight

Already another question from me, i know you can report on custom call variables by setting it as enterprise peripheral call info ->Historical->Inbound->Custom Call Variables.

 

But i could not find any way to report those variables in Live Data / Dashboards - for example, viewing all currently waiting calls, and also displaying e.g. an IVR selection the caller has made before going into queue.

Is this possible at all?

1 Accepted Solution

Accepted Solutions

hej pescla

those data are not available in live data in cuic or in live stream feed

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Thomas G. J.

View solution in original post

6 Replies 6

brunofalco
Level 1
Level 1

Hi,

Did you add the steps in the Script to send the variables to CUIC?

Thanks,

Bruno

CUIC Custom Variable Report are used for customizing and calling the variables that configured in your UCCX script as Enterprise call info step.
Moreover, for the call waiting live report you can find it in the live report for CSQ and no need for a custom report!

hej pescla

those data are not available in live data in cuic or in live stream feed

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Thomas G. J.

thanks for clarifying - i worked around it by just creating two seperate queues to represent the two IVR selections in the end

Hello, 

That is also a way and this is also what we are using but I am also using the all the variables from UCCX in our system to either correlate the date with other sources like servicenow and or to show the info onto a Wallboard or personalized dashboard for the agents. If you want to know more ping me in a 1-1. 

Regards,

Marco 

Screenshot 2024-10-01 at 12.50.35.pngScreenshot 2024-10-01 at 12.50.00.png

Hello, 

That is also a way and this is also what we are using but I am also using the all the variables from UCCX in our system to either correlate the date with other sources like servicenow and or to show the info onto a Wallboard or personalised dashboard for the agents. If you want to know more ping me in a 1-1. 

Regards,

Marco 

Screenshot 2024-10-01 at 12.50.35.pngScreenshot 2024-10-01 at 12.50.00.png