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CUIC Custom Report for Business Hours for Weekdays Only

Customer wants a UCCX custom report which we are building with CUIC Premium.  The one criteria we are having issue with deals with the ability to selects days of the week BUT only with specific hours of the day for each of the days selected.  So customer want to be able to run the report for Monday to Friday but from 8AM to 5PM for each of those days, so essentially during business hours only.  The built in Absolute Date Range does not work because that would run the report starting Monday at 8AM until Friday at 5PM.

 

Thanks,

Dan

2 REPLIES 2
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Enthusiast

Hi Dan,

 

Did you manage to get around this? I guess you need to run a SP for each day separately taking into consideration different business hour for each day as well as skipping lunch hour (if any)?

 

Thanks!

-JT-

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Beginner

dicharville,

Our 3rd party solution lets you produce historical reports by "shifts" by each day.  In your case each day agents having the shift of 8 - 5.  Let me know if you would like to discuss in detail how our solution can accomplish this and more.

Thanks,

Ron Reif / rreif@smsi.com

651-635-2822