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CUIC for UCCX 9.0(2)

Cristina Boghi
Level 1
Level 1

Hi,

my customer is interesting to a solution that generates custom graphs,  reports and dashboard about a small contact center (6 agents)

I read:

"... Unified Intelligence Center is also shipped co-resident with Unified Contact Center Express application. ... "

I don't understand.

Can I install it on the same server where there is UCCX 9.0.2 or on a different server?

What licenses do I need?

My customer asks application HA (no vmware)

There are good alternatives to the Cuic ?

Thanks

Cristina